Customer Service Specialist - Detention

Job Summary

An employee in this class performs a variety of clerical and administrative tasks in support of the Sheriff’s Office.  The work is performed under the supervision of a Lead or division supervisor. The principal duties of this class are performed in a general office or detention center environment.

Key Responsibilities

• Data Entry and Records Management:

• Compiles data and information to prepare reports, letters, memos and other documents
• Maintains files of office records including police reports, computer records and other documents
• Assists with research of informational requests
• Uses various software applications and/or maintains a database of information

• Clerical:

• Processes incoming and outgoing mail
• Answers inquiries from and provides information to law enforcement agencies, the public, attorneys, bondsmen, and interested and affected others according to office policies and procedures

• Data Collection:
• Conducts basic interviews for biographic data

• Other Duties:
• May be required to work non-traditional hours; shifts are staffed 24/7 and must be available weekends and holidays
• Performs all work duties and activities in accordance with county and office policies, procedures and safety practices
• Performs other related duties as required

Qualifications

Skills and Abilities:

• Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools
• Knowledge of record-keeping practices and procedures
• Effective telephone communication and customer service techniques
• Proficiency in English grammar, spelling, and punctuation
• Ability to work cooperatively with coworkers and the public to provide high-quality service
• Capability to follow both oral and written instructions accurately
• Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image
• Proficiency in entering and retrieving data accurately in computerized systems
• Ability to file, maintain, and organize important and complex records accurately
• Typing speed of 30 words per minute with accuracy
• Strong oral and written communication skills
• Ability to apply logical and creative thinking to develop solutions based on written or oral instructions
• Understanding of current office practices and procedures

Special Qualifications

• Valid driver license
• Some positions require 21 years of age.
• Must successfully complete a background investigation including a polygraph examination
• Must supply a typing test (visit www.typingtest.com)

Education and Experience

• High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes
• Six months previous secretarial/administrative experience, preferably in a law enforcement setting
• Any equivalent combination of experience and training may be considered

Essential Physical Abilities

• Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
• Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
• Visual acuity, with or without an accommodation, to read instructions, review and organize documents
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
• Ability to lift 25 lbs.

Disclaimer

To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. 

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.