Bilingual Samples Associate

The Sample Department Associate is responsible for accurately selecting, processing, packaging, and shipping carpet samples to customers while supporting daily sample department operations. This position requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to quality, safety, and customer service.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Accurately pick, verify, and process carpet sample orders for daily shipment.
• Package and prepare samples for shipping using company-approved procedures.
• Process shipping labels and documentation through approved shipping software and systems.
• Inspect and identify carpet samples to ensure quality standards and order accuracy are maintained.
• Operate computer systems to enter, review, and track orders and shipments.
• Utilize AS400 and other company systems to support sample fulfillment activities. Previous AS400 experience is preferred; job-specific training will be provided.
• Communicate effectively with team leads to ensure all orders are completed accurately and shipped on time.
• Coordinate daily activities with Sample Department team members, warehouse personnel, supervisors, and management.
• Maintain an organized, clean, and safe work area while following all company safety policies and procedures.
• Operate an order picker and other powered industrial equipment in a safe manner. Must obtain and maintain Powered Industrial Truck (PIT) certification as required.
• Assist with inventory management, replenishment, cycle counts, and other department-related duties as assigned.
• Support departmental goals by maintaining productivity, quality, and shipment accuracy standards.
• Perform additional duties and special projects as assigned.

Qualifications

• Ability to read, write, and communicate effectively in English and Spanish.
• Basic computer skills required; experience with shipping software is preferred.
• Previous warehouse, shipping, distribution, or sample fulfillment experience is preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements

• Ability to frequently stand and walk for the duration of the shift.
• Ability to bend, stoop, reach, and perform repetitive lifting activities.
• Ability to regularly lift, carry, push, and pull up to 35 pounds.
• Ability to work overtime and flexible hours as required to meet business needs.