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NETWORK SERVICES ENGINEER
PROJECT DESCRIPTION
Support a network integration initiative for the LHC team by providing enterprise-level LAN/WAN and telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments. This is a Windows-based environment role.
KEY RESPONSIBILITIES
- Support the LHC agency migration initiative, including re-IP activities across approximately 530 LHC agencies
- Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with primary focus on Cisco Meraki technologies
- Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams
- Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards
- Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments
- Collaborate with network engineers, project teams, and business stakeholders on network implementations, upgrades, and migrations
- Deliver technical guidance and support to end users and IT teams on troubleshooting and network-related issue resolution
- Document network configurations, procedures, and operational activities per organizational standards
- Leverage enterprise AI tools (GitHub Copilot, Microsoft 365 Copilot) for troubleshooting, documentation, analysis, and automation — approximately 90% weekly usage expected
MANDATORY SKILLS (7+ Years Each)
- LAN/WAN Networking
- Network Troubleshooting
- TCP/IP
- Network Hardware & Telecom Equipment
- Experience in an ITIL environment
- Proficiency with enterprise-approved AI and GenAI tools
NICE-TO-HAVE SKILLS
- Experience in healthcare or large enterprise network environments
- Exposure to network security practices
- Ability to train or guide end users and junior IT staff
- Familiarity with network integration or migration projects
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