Implementation Project Manager

Description

At Rently, we’re transforming how people find and access rental homes through smart, self-touring technology. As an

Implementation Project Manager, you’ll own the client onboarding experience from contract signature to a confident,

successful go-live — and you’ll run it like a project. You’ll manage complex, multi-workstream accounts, drive

timelines and cross-functional teams to plan, resolve escalations, and serve as the trusted advisor clients count on.

This role blends hands-on implementation work with the planning, coordination, and accountability of formal project

management.

Requirements

PROJECT MANAGEMENT & DELIVERY

• Own the end-to-end implementation plan for complex, high-priority accounts — defining scope, milestones, deliverables, and go-live dates. 
• Build and maintain project schedules, track dependencies, and manage critical path across smart home, access control, and self-guided tour workstreams.
• Coordinate internal and external resources — field techs, vendors, sales, and finance — to keep every implementation on time and on scope.
• Identify, log, and mitigate project risks; escalate blockers early and drive them to resolution.
• Manage scope changes through a clear change-order process tied to stated assumptions and site conditions.
• Report project status, health, and progress to clients and internal stakeholders on a regular cadence.

CLIENT SUCCESS & RELATIONSHIPS

• Own end-to-end onboarding for complex accounts — from kickoff through a clean handoff.
• Build strategic relationships with key stakeholders and serve as the primary point of contact during implementation.
• Deliver tailored platform training to new and existing clients.
• Proactively troubleshoot issues, resolve escalations, and ensure a smooth go-live experience.
• Coordinate a clean handoff to the post-implementation team 30 days after go-live.

TECHNICAL CONFIGURATION & PROCESS

• Configure and integrate new clients into Rently platforms, including partner integrations.
• Partner with Sales to gather all necessary account details for a seamless implementation kickoff.
• Maintain accurate, detailed client and project records across Salesforce, ZenDesk, Dialpad, and Confluence.
• Track and communicate implementation progress through CRM and project reporting.

TEAM & PROCESS IMPROVEMENT

• Identify process gaps and contribute ideas that strengthen the team’s implementation playbook and project management standards.
• Consistently meet OKRs and KPIs, and actively participate in team meetings and retrospectives.
• Champion Rently’s best practices and a culture of collaboration.
• Other tasks as assigned by manager. 

Required Skills & Qualifications

 REQUIRED 

• 4+ years in an implementation, onboarding, or project management role at a SaaS or proptech company.
• Demonstrated experience running projects end to end — scoping, scheduling, risk management, and stakeholder communication.
• 1–2 years hands-on experience with Salesforce, ZenDesk, or comparable CRM/support tools. 
• Strong technical aptitude — you can quickly learn new platforms and troubleshoot creatively.
• Excellent communicator: clear, concise, and confident across written, verbal, and client-facing settings.
• Skilled at managing multiple high-priority accounts and workstreams simultaneously without dropping the ball.
• Detail-oriented with a proactive, problem-solving mindset.

NICE TO HAVE

• Project management certification (PMP, CAPM, or equivalent) or formal PM methodology experience.
• Experience in proptech, real estate, or property management.
• Familiarity with project tracking tools and with Confluence for internal documentation and process mapping. 
• Comfort with Google Workspace tools for day-to-day collaboration. 

Who thrives here:  You’re energized by a fast-moving environment and take genuine pride in seeing clients succeed. You bring structure to complexity, keep multiple moving parts on track, and hold teams accountable to the plan. You ask questions, find creative solutions, and don’t wait to be told what to do. You’re as comfortable in a technical configuration session as you are running a status call or a client kickoff — and you leave every one having made a good impression. 

For applicants located in California, the expected base salary range for this full-time role is $90,000 - $95,000 per year. Final compensation offered within this range depends on factors such as candidate experience, skills, location, and relevant qualifications. This range reflects base salary only and does not include total compensation (e.g., benefits, bonuses, or equity). Salary ranges may vary for candidates located outside of California. 

Full-Time Employee Benefits:

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.

401k with 3% Rently match

Paid time off

Sick time off

Partial gym membership reimbursement

Partial pet insurance reimbursement

Career growth opportunities

Professional development opportunities

Work related travel opportunities (dependent on role)

Company gatherings & team events

And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.