Description

The Product Quality Technician is a key member of the Rently team, heavily involved in supporting engineering projects across our smart home product line. This role focuses on ensuring the quality and reliability of our hardware and service offerings through rigorous incoming quality control checks and the execution of comprehensive test plans. Ideal for those eager to build a career in technology, this position offers hands-on experience with the latest IoT devices in the real estate and rental industries.

Core Responsibilities

Utilize incoming quality control checks and best practices to ensure all products and service offerings meet Rently’s standards.
Execute detailed test plans for smart home-based devices and associated software applications to identify defects or functional issues.
Work in conjunction with hardware and software engineering teams to test both new prototypes and certified products.
Assist the Operations team in preparing and fulfilling orders when necessary to ensure technical accuracy and timely delivery.
Utilize precision tools to handle, inspect, and repair consumer electronics as required during the testing process.
Accurately record testing results and quality findings to help improve future product iterations and software updates.
Other duties as assigned by Manager

Role Boundaries & Interfaces

Internal Interfaces: Hardware Engineering, Software Engineering, Operations, and Fulfillment teams.
External Interfaces: Hardware vendors (during incoming quality checks) and third-party logistics partners.
Decision-Making Authority: Independently executes standard test protocols and identifies hardware failures; collaborates with senior engineers for root-cause analysis of complex technical issues.
Escalation Points: Any critical hardware defects or significant software bugs discovered during the quality check process must be escalated to the Engineering Lead or Quality Manager.

Success Metrics / KPIs

Accuracy of Testing: Precision in identifying hardware and software defects during the quality control phase.
Operational Support: Timeliness and accuracy in assisting the Operations team with technical fulfillment needs.
Documentation Quality: Clarity and detail of reports provided to the hardware and software teams following device tests.
Learning Agility: Demonstrated progress in mastering Rently's evolving smart home technology and internal software applications.
Team Contribution: Active participation in team meetings and collaborative troubleshooting efforts.

Requirements

Required Skills & Experience

Proven experience working with computers and smart devices.
Hands-on experience with precision tools and repairing consumer electronics.
Proficiency in productivity software suites (Microsoft Office, Google Workspace, etc.).
Basic familiarity with graphic design or editing software.
Strong attention to detail and a fundamental understanding of consumer-based hardware and software.
Proven ability to multitask effectively and work both independently and as part of a team.

Preferred Skills & Experience

Recent or upcoming college graduate in a technical field or a motivated career-switcher.
Passion for smart home technology and the IoT industry.
Eagerness for a long-term career in technology and software applications.

What Success Looks Like

Success in this role is defined by a commitment to product excellence and technical curiosity. A successful Product Quality Technician will act as a guardian of the customer experience, ensuring that every device shipped works exactly as intended. By meticulously testing Rently's hardware and software, you provide the engineering team with the data they need to keep Rently at the forefront of the smart home revolution.

For applicants located in California, the expected base salary range for this full-time role is $21.00-$25.00 hourly. Final compensation offered within this range depends on factors such as candidate experience, skills, location, and relevant qualifications. This range reflects base salary only and does not include total compensation (e.g., benefits, bonuses, or equity). Salary ranges may vary for candidates located outside of California.

Full-Time Employee Benefits:

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.

401k with 3% Rently match

Paid time off

Sick time off

Partial gym membership reimbursement

Partial pet insurance reimbursement

Career growth opportunities

Professional development opportunities

Work related travel opportunities (dependent on role)

Company gatherings & team events

And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.

Learn more about this Employer on their Career Site