Assistant Manager

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will put the right people in the right places at the right time through effective scheduling.

You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all federal, state and local laws and ethical business practices.

You will lead, direct, train and develop Shift Managers, and Crew Chiefs with the support of your GM or DM. You must have the ability to assist with GM duties as needed within a restaurant. By accepting this position, you may be required to travel to restaurants within your market, as needed to support with Operations and Crew Development.   

Responsibilities:

1. Train, monitor and reinforce food safety procedures to crew members.

2. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.

3. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.

4. Work with Restaurant Management team to train, develop and communicate with crew members and

Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team

Trainers in a way that maximizes retention.

5. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and

procedures to “Delight Every Customer”.

6. Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.

7. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.