Technician, Information Technology

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost.

We are seeking qualified applicants for the position:

Located:

The Information Technology Technician provides front-line technical support to employees across the organization by troubleshooting hardware, software, and technology-related issues. This role is responsible for delivering timely and effective customer service, supporting end-user computing environments, assisting with employee onboarding and offboarding activities, and coordinating issue resolution with internal and external technology support resources.

The Information Technology Technician serves as a key point of contact for employees requiring technical assistance and works closely with IT team members, third-party service providers, and business stakeholders to maintain reliable technology operations in a fast-paced LNG environment.

Responsibilities:

• Provide professional, responsive, and customer-focused technical support to employees regarding computer hardware, software, mobile devices, and related technology systems.
• Diagnose, troubleshoot, and resolve routine hardware, software, operating system, printer, and peripheral issues.
• Escalate and coordinate support requests with third-party IT service providers, vendors, and internal technology teams as appropriate.
• Track, document, and update support tickets to ensure timely issue resolution and accurate record keeping.
• Assist with setup, configuration, deployment, and maintenance of desktop computers, laptops, mobile devices, monitors, and related equipment.
• Support employee onboarding activities, including workstation preparation, equipment deployment, account setup coordination, and basic technology orientation.
• Support employee offboarding activities by collecting company-issued technology assets and coordinating account deactivation processes.
• Provide one-on-one training and guidance to employees on company-supported applications, hardware, and technology tools.
• Create and maintain basic technical documentation, user guides, and knowledge base articles.
• Assist with inventory tracking, asset management, and technology equipment organization.
• Maintain a high level of customer service while responding to technical support requests in a timely manner.
• Collaborate effectively with team members and other departments to support operational needs.
• Follow established IT procedures, standards, and security requirements.
• Perform other duties and assignments as required.

Qualifications:

Education & Experience
 

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, or related field preferred.
• Minimum of two (2) years of experience providing help desk, desktop support, or technical support services in a macOS environment.
• Experience supporting both macOS and Windows operating systems required.
• Experience working in a corporate or enterprise technology environment preferred.
• Apple product and device certifications preferred.

Knowledge, Skills, and Abilities
 

• Strong working knowledge of macOS and Windows operating systems.
• Ability to troubleshoot and resolve hardware, software, and end-user technology issues.
• Strong customer service orientation with a commitment to providing high-quality support.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts and instructions to users with varying levels of technical expertise.
• Strong organizational skills with the ability to prioritize multiple support requests effectively.
• Demonstrated problem-solving and critical-thinking abilities.
• Ability to work independently while contributing to a collaborative team environment.
• Demonstrated initiative and willingness to learn new technologies.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency with Microsoft Office applications and common business software.
• Ability to adapt to changing priorities and business needs in a fast-paced environment.

Physical Requirements
 

• Ability to sit, stand, walk, bend, and lift technology equipment weighing up to 25 pounds.
• Ability to install, move, and connect computer equipment and peripherals.
• Ability to work at a computer workstation for extended periods.

Working Conditions
 

• Primarily office-based environment with occasional travel between company locations as needed.
• May require occasional after-hours or weekend support to assist with technology deployments, onboarding activities, system maintenance, or business-critical support needs.

Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.