Overview

Patient Account Representative

(on-site)

Starting at $17.50 per hour

Why work for Select?

We are committed to your growth and success!
Career Advancement opportunities
Competitive pay, benefits and PTO
Monday–Friday
Bonus eligibility
Eligible for referral bonuses
Thorough orientation program

What you’ll do:

Investigate and follow up on overdue accounts; document and resolve issues.
Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.
Identify and resolve collection challenges; escalate payor concerns when needed.
Counsel patients on financial options, set payment plans, and process adjustments.

Responsibilities

Manage assigned accounts receivable portfolio, focusing on balances 21–45+ days past due to ensure timely claim processing and payment resolution
Investigate and resolve outstanding balances, identifying reasons for non-payment and initiating appropriate follow-up actions
Conduct daily outbound calls to insurance companies, patients, and attorneys to obtain claim status, resolve issues, and reduce outstanding receivables and DSO
Follow up on escalated cases from the CSR team, completing in-depth research, resolving complex issues, and providing callbacks to patients as needed
Document all account activity (verbal and written communication) and maintain accurate, up-to-date records
Research accounts and insurance details, gathering information, asking clarifying questions, and ensuring claims are routed to the correct payor
Respond to inbound inquiries from internal teams in accordance with departmental guidelines
Identify trends or issues impacting collections and escalate payor concerns to management in a timely manner
Counsel patients on financial options, establish payment plans, and initiate dunning processes as appropriate
Process account adjustments, including write-offs and refunds, when applicable
Recommend accounts for outside collections in alignment with company guidelines
Maintain and update accurate payor and account information in internal systems
Meet or exceed productivity and cash collection goals set by management
Manage correspondence and workload efficiently, ensuring timely follow-up on all accounts
Perform additional duties or special projects as assigned
Expect consistent phone-based work, with regular outbound calling and account follow-up required throughout the day

Qualifications

POSITION REQUIREMENTS

High School Diploma or GED
One year of customer service experience – Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

One year of experience in an office setting, medical environment preferred
Computer skills, including Microsoft Office products, and familiarity with internet research
Strong organization skills and the proven experience in the ability to problem solve.
Adaptable, detail orientation and strong organization skills are preferred.
Excellent verbal and written communication skills
Strong interest to develop career path

Working Conditions:

Office Environment

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive and thorough paid orientation program.
Hybrid Remote Work Structure
Paid Time Off (PTO) and Extended Illness Days (EID).
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
A 401(k) retirement plan with company match.
No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans

Learn more about this Employer on their Career Site