Hospice Scheduler

Concordia Hospice of Washington is a partnership between Concordia Community Support Services and Washington Health System that offers both quality home care and inpatient hospice end-of-life care. Concordia Hospice of Washington serves our patients in Washington and Greene counties with the focus to provide services that offer comfort, peace, and dignity for those with incurable illnesses and for their families. We strive to hire excellent people at Concordia - and keep them as well!

Clinical Scheduler:

Are you a passionate problem-solver with a knack for crafting elegant solutions? A Clinical Scheduler is being sought to join a rapidly growing team and shape the future of Concordia Hospice Of Washington.

Competitive compensation and benefits package for the Clinical Scheduler include:

• Competitive Pay
• Comprehensive Benefits: Health, dental, vision, and life insurance.403(b) with Employer Match: Secure your financial future with our generous retirement plan.
• Paid Time Off (PTO) & Paid Holidays: Enjoy time off to recharge and relax.

What you’ll do as a Clinical Scheduler:

• Schedule Management: Creating and managing daily and weekly schedules for clinical staff, ensuring appropriate staffing levels based on client needs, preferences, and availability.
• Client & Caregiver Communication: Effectively communicating schedule updates, changes, and important information to clients, families, and clinical staff.
• Problem Solving & Adaptability: Responding proactively to last-minute changes, call-offs, and urgent client needs, finding efficient solutions to maintain continuity of care.
• Documentation & Compliance: Maintaining accurate records of schedules, authorizations, and client information within the scheduling software and electronic health records (EHR) systems, adhering to all HIPAA regulations and compliance standards.
• Collaboration: Working closely with the Clinical Manager, Intake team, and other staff members to coordinate admissions, initial visits, and ensure smooth transitions of care.
• Customer Service: Demonstrating a strong focus on customer service, ensuring all interactions are professional, empathetic, and patient-centered.

Who you are as a Clinical Scheduler:

• Personable & Empathetic: A friendly and positive demeanor with exceptional interpersonal skills, fostering trust and rapport with clients and caregivers.
• Highly Organized: Excellent organizational skills with meticulous attention to detail to manage complex schedules and multiple priorities effectively.
• Strong Communication: Clear and effective verbal and written communication skills for interacting with diverse individuals.
• Problem-Solver & Proactive: Ability to anticipate potential scheduling conflicts and find innovative solutions to ensure seamless care delivery.
• Technical Proficiency: Comfortable using scheduling software and Electronic Health Records (EHR) systems.
• High school diploma or GED equivalent.
• Knowledge of medical terminology and home health care operations is a plus.

About Concordia Hospice of Washington

• The roots of our organization can be traced back to Rev. Dr. J. E. Victor Carlson, who helped create Hospice Care, Inc. in Greene County in the late 1970s to serve families dealing with end-of-life illnesses. In 1996, the program was combined with The Washington Hospital, opening opportunities for inpatient care and other new services. On July 1, 2016, Concordia Community Support Services and Washington Health System (previously The Washington Hospital) partnered to form the organization we are today.

OUR Mission:

• To serve our aging community with a continuum of high-quality caregiving options, provided in a Christian environment, and to serve those with limited funds to the best of our ability.

Respect. Dignity. Compassion. Our Mission, Your Future! EOE