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Position Summary: Performs medical office reception duties to provide outstanding service to patients, including greeting patients and visitors, answering the telephone, scheduling appointments, obtaining photo identification and insurance cards, maintaining the reception workspace and lobby areas, coordinating the flow of incoming patients, informing the back office staff of specific patient needs, setting up, organizing and pulling patient charts, maintaining patient charts, compiling the daily patient count and collecting payments due.
Essential Duties and Responsibilities:
*Greet patients and clients in person and on the telephone in a professional, timely and friendly manner.
*Answers telephone: screens, performs triage, and routes calls. Takes accurate messages, answers questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc.
*Organizes daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinates incoming patient flow via electronic medical records system, notifies back office of arrivals.
*Maintains medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned.
*Enters patient data into the EMR database and appointments into scheduling system.
*Maintains tracking list of no shows, cancellations, late arrivals and missed appointments.
*Informs patients of the office's payment policy and procedures, collects patient payments in accordance with the time-of service payment policy.
*Works cooperatively with supervisors, co-workers, medical and back-office staff and physicians to provide professional and high standards patient service/care.
*Adheres to scheduled work and break hours to ensure adequate front desk coverage.
*Performs other related duties as needed and assigned.
Qualifications (Minimum Education and Experience Required)
*High School Diploma or GED
*One to two years of prior medical customer service and administrative experience.
*Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.
Core Competencies
*"Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff.
*Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively)
*Team Oriented/Collaborative
*Conscientious
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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