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- Ensure team serves as overall internal knowledge base and pivotal point of contact for all matters related to assigned clients.
- Monitor client program KPIs/scorecards, anticipate needs, spot trends and opportunities, and report out to the organization.
- Accountable for processes and delivery of Program Service, maintenance, and health of program, QBR by the overall team Look for and leverage commonalities, synergies, and opportunities between client programs managed by the team.
- Serve as primary point of escalation between program clients and UL.
- Lead initiatives and projects working with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders related to new business objectives and continuous improvement.
- Monitor profitability of account and look for ways to improve efficiency and profitability through standardization, centralization, or automation.
- Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
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