Multi-Line Representative - State Farm Agent Team Member

Multiline Representative – Service Focused with Sales Growth Opportunity
Linda MacDonald State Farm
2645 Cleveland Ave NW
Canton, OH 44709-3301
Full-Time | In-Office

Deliver Great Service. Build Relationships. Grow Into Sales.

Linda MacDonald State Farm is seeking a service-driven Multiline Representative who enjoys helping people, building strong relationships, and is open to growing into a sales-focused role. This position is ideal for someone who leads with customer care, communicates clearly, and can identify opportunities to recommend additional coverage when it benefits the customer.

If you are organized, customer-focused, and motivated to grow within the insurance industry, this is an excellent opportunity to build a long-term career in a supportive and team-oriented environment.

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
 • Life & Health license must be obtained within 90 days of your start date
 • We provide guidance, resources, and support to help you successfully complete the licensing process

Role Overview

As a Multiline Representative, you will support daily customer needs while building relationships that drive retention and long-term growth. This role is primarily service-focused, with the opportunity to develop sales skills through needs-based conversations and coverage recommendations.

Success in this role is measured by customer satisfaction, engagement, and contribution to overall agency growth.

Responsibilities

Provide excellent customer service to new and existing policyholders

Communicate with customers to understand needs and provide accurate policy information

Assist with policy changes, updates, billing questions, and general inquiries

Build and maintain relationships to support customer retention and referrals

Identify opportunities to recommend additional coverage when appropriate

Support daily office operations including documentation, scheduling, and follow-up

Participate in marketing and outreach efforts to support agency visibility

Maintain accurate records of customer interactions

Collaborate with team members to achieve service and growth objectives

Qualifications

Strong customer service and relationship-building skills

Effective written and verbal communication skills

Detail-oriented with strong organizational abilities

Ability to multitask in a fast-paced environment

Comfortable learning and participating in sales conversations

Positive, team-oriented mindset

Prior customer service, business support, or insurance experience preferred

Ability to meet licensing requirements outlined above

What We Offer

Competitive base salary plus performance-based incentives

Full support through the licensing process

Ongoing training and professional development

A collaborative, service-focused team environment

Opportunities to grow into a sales-focused role within the agency

Equal Opportunity Employer

Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Ready to Start a Career with Growth Potential?

If you enjoy helping people, building relationships, and are interested in growing into a sales role, apply today to join Linda MacDonald State Farm.