POSITION DESCRIPTION

I. TITLE OF POSITION: Patient Access Specialist – Front Desk

II. NATURE OF POSITION: This is a safety sensitive position. Maintains the first contact with all patients entering and exiting the organization for medical and dental care. Also is a contact point for virtually all patient appointments, either made by phone or in person. Acts as a liaison between all personnel and patients. Assumes responsibility for information related to patient registration and/or out-take. Acts as liaison between the Health Center and all other facilities within the organization.

III. QUALIFICATIONS:

High School graduate minimal required.
Basic typing and computer skills and prior telephone experience.
Ability to communicate clearly.
Ability to move more than one task at a time and flow from one task to another smoothly.
Ability to continue a task after an interruption and adaptable to change.
Medical Experience preferred but not required.

IV. SALARY GRADE AND CLASSIFICATION: Non-exempt

V. RESPONSIBLE TO: Patient Access Manager

VI. RESPONSIBILITIES:

Maintains a professional demeanor, always keeping in mind that the front desk makes both the first and last impression on each patient.
Responsible for greeting clients as they enter the waiting area, completing registration forms and updating information.
Follows Collection Procedures as a part of the intake process. Screens all clients for prior balances.
Periodically checks the waiting area to ensure that all patients have been registered and are being served in a timely manner and are not in acute distress. Acts as liaison between patients and staff in maintaining smooth patient flow
Follows Infection Control policies and procedures (i.e., isolate patients with skin rash, chicken pox, vomiting, coughing, etc.).
Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services.
Assumes responsibility for correctly entering all required registration and insurance information on established and new patients into the computer. Also, verifies above information every year to ensure that it is correct.
Schedules in-house (follow-up) and future (phone) appointments needed while directing same day appointment calls and walk-in patients to nurse or dental assistant if the schedule is full.
Assumes responsibility for money collected for visit payment. Collects payment according to policy. Balances at closing nightly with eCW report.
Addresses patient complaints per policy and using de-escalation skills.
Monitors the security of waiting areas on a regular basis.
Actively participates in agency-sponsored staff training events (safety instruction, evacuation drills, OSHA training, etc.)
Required working at each satellite site as needed.
Ensures the waiting room remains clean, organized, and visitor-ready throughout the day.
Performs other related duties incidental to the work described herein and or assigned by Supervisor

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