Quality Supervisor - 2nd shift

About Us: 

The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin.

Quality milk and dairy products begin on the farm and continue through every step at Superior Dairy. Michigan Milk Producers Association’s family dairy farmers take pride in producing wholesome, nutritious milk with care and integrity. That commitment to quality carries forward as member milk is bottled and processed at Superior Dairy, MMPA’s wholly owned subsidiary in Canton, Ohio. Founded in 1922, Superior Dairy honors its Great Lakes heritage while delivering trusted dairy products to customers in 44 states.

Why you’ll love working here:

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Employer-matched 401(k) retirement savings plan
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums

Position Summary

Provides leadership and direction for all food safety, quality assurance, laboratory, and regulatory compliance programs within the facility. Responsible for ensuring compliance with SQF, FSMA, PMO, FDA, customer, and company requirements through effective management of quality systems, HACCP programs, prerequisite programs, laboratory operations, audit readiness, and continuous improvement initiatives. Ensures the production of safe and high-quality dairy products while driving a culture of food safety, quality excellence, and regulatory compliance.

Responsibilities & Duties

Compliance & Audit Readiness

• Work with the plant leadership team to ensure all quality and food safety programs are effectively implemented and maintained.
• Serve as the plant PMO Coordinator, ensuring compliance with all applicable Pasteurized Milk Ordinance (PMO) requirements through routine verification, record review, facility inspections, and employee training.
• Act as SQF Practitioner/Coordinator for the Canton Plant and ensure Food Safety and Quality Systems meet or exceed internal, customer, regulatory, and third-party audit requirements.
• Manage the plant's internal auditing program by conducting GMP, sanitation, and food safety audits of operations and warehouse areas.
• Lead plant preparation and regulatory readiness for PMO, FDA, state regulatory, customer, and third-party inspections and audits.
• Maintain authority for product hold, release, disposition, and food safety decision-making to ensure compliance with customer, regulatory, and company requirements.
• Coordinate product traceability exercises and mock recalls to verify effectiveness of the plant's recall program.
• Monitor and verify compliance of pasteurization systems, CIP systems, allergen controls, HACCP plans, Food Defense, Food Fraud, and Preventive Controls programs.
• Manage environmental monitoring programs, including sampling, trend analysis, corrective actions, and verification activities.
• Own the plant's Corrective and Preventive Action (CAPA) process and track root cause investigations and effectiveness verification activities.
• Investigate and lead customer complaint resolution activities in a timely and effective manner.
• Review and trend quality and food safety data, including KPI performance, to identify risks and opportunities for continuous improvement.
• Maintain product specifications, formulations, and regulatory documentation.
• Maintain effective communication with suppliers and customers regarding quality, food safety, and documentation requests.

Leadership of Plant Laboratory

• Define laboratory best practices and ensure adherence to quality policies and procedures.
• Manage laboratory personnel, testing activities, and interpretation of analytical results.
• Ensure microbiological, chemical, sensory, and environmental testing is performed in accordance with approved methods and regulatory requirements.
• Review laboratory results and trends and initiate corrective actions when adverse trends or out-of-specification results occur.
• Ensure laboratory equipment calibration, verification, and proficiency programs are maintained and effective.

Documentation & Quality Systems

• Develop and maintain plant procedures in accordance with MMPA's Quality Management System and associated policies.
• Manage Food Safety documentation, including SSOPs, HACCP plans, PMO records, specifications, environmental monitoring records, and other regulatory documentation.
• Ensure appropriate documentation and record retention practices are maintained to support regulatory, customer, and audit compliance.
• Utilize Microsoft Dynamics 365 (D365) to accurately maintain quality records, track data, and support compliance activities.

Training

• Manage quality and food safety training programs for all plant personnel.
• Develop and deliver training related to PMO requirements, HACCP, SQF, GMPs, sanitation, allergen management, Food Defense, Food Fraud, and food safety culture.
• Serve as a technical resource for food safety, quality, regulatory compliance, and continuous improvement initiatives.

Leadership Skills

• Direct management of laboratory staff.
• Ability to influence plant leadership and workforce through effective communication and collaboration.
• Communicate technical information and quality expectations in a clear and understandable manner.
• Assess risk and ensure timely communication of food safety and quality concerns.
• Function as a change agent and champion of continuous improvement and food safety culture.

Other Duties

• Perform other duties as assigned.

Education and Work Experience Requirements  

• BS Degree in Biology, Microbiology, Chemistry or Food Science required. 
• Previous work experience preferred. 
• Understanding of manufacturing processes
• Food Safety and Regulatory requirements
• HACCP certified preferred
• SQF Practitioner preferred

Physical Requirements and Essential Functions 

• While performing the duties of this job, the employee is required to stand, walk, handle, reach above the shoulders, climb, balance, stoop, kneel, crouch and crawl. The employee is frequently required to sit, talk and hear. The employee must occasionally lift and/or move up to 50 pounds. 

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

We are interested in every qualified candidate who is eligible to work in the United States. 

MMPA is committed to maintaining a safe, healthy, and productive environment for all employees as one of our top priorities. As part of our commitment to your well-being and workplace safety, all applicants are required to undergo a drug screening and background check as part of the hiring process. 

We are not accepting unsolicited candidate introductions, referrals, or résumés from third-party recruiters or staffing agencies for this position.

MMPA is an equal opportunity employer. 

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