HOTEL HOUSEKEEPER

 POSITION SUMMARY

The employee in this position is responsible for providing and maintaining clean guest rooms and spaces for guests and staff on a daily basis. All employees are required to practice customer courtesy skills to ensure our guests are afforded a remarkable experience. 

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.   Other reasonable duties may be assigned. 

• Change all dirty bed linens
• Replace used towels
• Sweep/Mop/vacuum
• Dusting
• Replenish amenities offered in rooms/lobby
• Freshen stayover rooms
• Ensure that all assigned rooms are clean and ready to be checked into
• Stock housekeeping cart at beginning/end of shift
• Inspect rooms visually for any maintenance issues that need to be reported
• Bring down dirty linen/towels
• Assist coworkers with their rooms
• Follow all SOP and Policies that are in place
• Follow all safety and security measures that are in place
• Occasional laundry
• Stock storage areas when needed
• Comply with all reasonable requests made by management

Qualifications:

• Experience in the hospitality industry or guest services is preferred, but not required
• Must be available to work various shifts, holidays and weekends
• Must have great customer service skills – all of our positions come into contact with guests!

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

I have read and understand this job description.  I am able to do this job with or without (circle one) accommodation.  If this should change, I will notify my manager and Human Resources immediately and will work toward a solution.

Signed and acknowledged by: ___________________________________   DATE: ___________