Customer Service Agent

CUSTOMER SERVICE AGENT - JOB DESCRIPTION

Job Summary

We're searching for a Customer Service Agent to join our organization. This role is the first point of contact for many of our clients and is primarily focused on providing exceptional phone support, building trust, and helping clients get the right solution scheduled. The role will flex with the needs of the business throughout the year, with some seasons requiring heavier phone activity and others allowing for greater administrative and operational support. Success requires a positive attitude, strong communication skills, adaptability, accuracy, and the ability to manage changing priorities while keeping the client experience at the center of every decision.

Primary Responsibilities

Client Phone Support

• Answer incoming client calls professionally and create a positive, reassuring experience from the first interaction
• Listen to client needs, ask effective questions, and determine the appropriate next step or department to support the client
• Schedule, reschedule, and confirm service and maintenance appointments accurately
• Perform outbound calls for appointment confirmations, follow-up, scheduling, membership needs, and company initiatives
• Build value and strengthen client relationships through clear, confident, and empathetic communication
• Accurately document client interactions, account information, appointment details, and next steps in company systems

Administrative & Operational Support

• Provide administrative support across the organization based on current business needs and seasonal priorities
• Assist with data entry, reporting, document preparation, account updates, communications, and other administrative tasks
• Support dispatching, debriefing, Sales Lead Coordination, and other operational functions when needed
• Assist with special projects, process improvements, and cross-functional initiatives as assigned
• Help maintain accurate records and organized information across company systems
• Demonstrate accuracy, thoroughness, and sound judgment while making timely decisions in the best interest of the client and company

Minimum Required Education & Experience

• High school diploma or equivalent
• 2+ years of customer service experience

Additional Eligibility Qualifications

• Excellent phone etiquette and the ability to communicate professionally and positively across a high volume of client interactions
• Highly adaptable and comfortable shifting between phone support and administrative responsibilities as business needs change
• Strong organizational skills with the ability to effectively prioritize and manage multiple responsibilities
• Extremely high attention to detail with the ability to accurately enter and update client and account information
• Self-motivated and capable of working independently while contributing effectively to a collaborative team environment
• Proficient in Microsoft Word and Excel; experience with ServiceTitan or similar software preferred; strong written and verbal communication skills

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Compensation & Hours:

• Income: $20 - $23 per hour based on experience
• Days: Monday - Friday
• Hours: 9:00 a.m. – 6:00 p.m. or 10:00 a.m. – 7:00 p.m.

The "Goodies"

As well as competitive income, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your income. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us.
• Time Off: We offer a generous time off package that scales up to 5 weeks off with tenure, and 8 paid holidays.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with up to a 4% match, along with educational resources to grow you professionally. We offer employee discounts on services we offer to use on your own home.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.