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About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Responsibilities
KPI Analysis and Reporting
Prepare and maintain reports
Analyze service shops performance
Identify process bottlenecks and operational gaps within aftersales
Build dashboards and reporting tools in Excel and Power BI
Recommend corrective actions and process improvements
Process and Systems Management
Maintain data quality in aftersales systems
Verification and ensuring compliance with procedures
Support in the preparation and implementation of after-sales processes, procedures and standards
Verification and ensuring compliance with procedures
Support testing and rollout of new tools and systems
Optimize workflows between HQ and dealer network
Aftersales Operations Support
Coordinate aftersales operations across the dealer network
Management of correspondence with dealers
Support aftersales marketing campaigns and technical actions
Support onboarding of new service shops
Deliver process trainings
Conduct operational and quality audits
Follow up on corrective action plans and compliance improvements
Special Projects
Support new model launches from an aftersales readiness perspective
Coordinate retrofit, recall, and service campaign execution
Participate in customer service digitalization projects
Optimize spare parts stock and logistics processes
Cooperate with HQ and regional teams on European aftersales initiatives
Skills & Experience Required
3+ years’ experience in automotive aftersales operations or network management.
Strong understanding of aftersales KPIs, and automotive processes.
Proven ability to drive operational performance.
Project management capability with structured execution and strong follow-up.
Excellent communication, analytical skills, and stakeholder management.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Fluent in Polish
Very good knowledge of English
We Offer:
Competitive remuneration based on performance and experience.
Opportunities for department and company-wide team building events.
A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location: Poland
Type of Employment: Full-time
Learn more about this Employer on their Career Site
