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PL - Denza Customer Operations Specialist

BYD Europe
Posted 3 months ago, valid for 21 days
Location

Capon Bridge, WV 26711, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The job requires developing and executing community growth strategies specifically for the UK market, focusing on user engagement through various campaigns and interactive content.
  • Candidates should have experience in planning and publishing high-quality, localized content while moderating user-generated content for compliance and quality.
  • The role involves planning and executing both online and offline campaigns, collaborating with marketing and after-sales teams to enhance community engagement initiatives.
  • Monitoring community performance metrics and analyzing user behavior to optimize strategies is essential for this position.
  • The ideal candidate should have at least 3 years of experience and a salary range of £40,000 to £50,000.

Key Responsibilities
Community Growth & Engagement
Develop and execute community growth strategies tailored to the UK market
Drive user engagement through campaigns, discussions, and interactive content
Identify and nurture key users (KOLs, active contributors, brand advocates)

Content Planning & Management
Plan and publish high-quality, localized content (posts, topics, campaigns)
Moderate user-generated content to ensure quality and compliance
Identify trending topics and align content with user interests

Campaign & Event Execution
Plan and execute online and offline campaigns (e.g., test drive events, meetups)
Collaborate with marketing and after-sales teams to launch engagement initiatives
Support offline activities such as vehicle showcases and community events

Data & Insights
Monitor community performance metrics (engagement, retention, growth)
Analyze user behavior and optimize content and operations strategies
Provide regular reports and actionable insights

Requirements

3+ years’ experience in automotive aftersales operations.

Strong understanding of aftersales KPIs, and automotive processes.

Proven ability to drive operational performance.

Excellent communication, analytical skills, and stakeholder management.

Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Fluent in Polish

Very good knowledge of English

Please, submit your CV in English 


Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team




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