Back to search
About the Client
Our client is a fintech group focused on building practical financial infrastructure for modern, borderless businesses. One of their core products is a global financial platform that helps companies manage international operations without the friction of traditional banking.
Role Overview
As an Account / Customer Success Manager, you will take ownership of B2B clients after activation and guide them toward stable, secure, and scalable use of the platform.
This role sits at the intersection of relationship management, fintech operations, and commercial growth. It requires someone who understands that working with money means working with precision — and that long-term retention is built on trust and clarity.
Key Responsibilities
Manage and develop relationships with B2B clients after activation
Ensure a smooth and secure start: oversee first transactions and operational setup
Help clients structure and optimize their payment flows (accounts, cards, crypto, payouts)
Coordinate cross-functionally with compliance, payments, and support teams
Proactively identify risks and growth opportunities
Drive retention, increase volumes, and product adoption
Share client insights to improve product and processes
Requirements
Experience in B2B Customer Success / Account Management
Background in fintech, payments, banking, SaaS, or crypto — strong advantage
Solid understanding of financial operations and attention to detail
Ability to manage international clients independently
Strong communication skills in English
Key Soft Skills
Proactive mindset with ownership over client outcomes
Structured, detail-oriented approach when working with money-related operations
Analytical thinking combined with empathy
What We Offer
Professional growth opportunities, training, and mentorship
Healthcare & insurance benefits for personal well-being
A collaborative and dynamic work environment
Other benefits
Apply in 2 min to enjoy helping international companies operate confidently across borders!
Learn more about this Employer on their Career Site
