IT Systems Technician

TITLE: IT Systems Technician 

DEPARTMENT: MIS                                                                           

REPORTS TO: Vice President/IT Manager       

SUMMARY: Responsible for internal support and methods to fulfill responsibilities associated with system inputs, outputs, and primary banking system operation. Assist employees with various documentation and technical support via phone contact and/or in person. Perform procedures to ensure controlled interaction with the internal network system operation. Directly supports the Network systems administrator.   

MAJOR DUTIES & RESPONSIBILITIES 

• Serve as a front-line contact for user support, system documentation, system access, and respond to the needs and questions of users concerning their access to resources on all hosted systems as well as the operation of various software programs.
• Responsible for new computer build-outs and installations, as well as reviewing new and existing user requests to determine requirements for new or revised PC-based systems and support for all banking functions.
• Assist with bank internal end-user password resets for all hosted systems.
• Assist in Hardware/Software administration to include, but not limited to, maintaining all hardware and software inventory.
• Responsible for completing technical work orders and ensuring all documentation is completed.
• Assist with physical network connections and cabling.
• Assist in computer operations to include supporting the core system and 3rd party applications.
• Maintain software, hardware, and other equipment through routine preventive maintenance, and correct operational problems while monitoring internal end-user workstations to ensure The Employee MIS Awareness Agreement is followed.
• Monitor emerging informational risks and implement solutions.
• Works with approved outside vendors to maintain the financial institution’s operational equipment, systems, and network environments.
• Assists with annual risk assessments for financial institution applications and internal controls such as passwords and encryption.
• Assists with annual core, network, and other application access reviews.
• Assists with diagnosing and resolving all telephone, network, and telephone equipment issues and outages.
• Assists with data systems and networking aspects of IT audits and examinations, including documentation and request samples.
• Maintains IT Department supply inventory.
• Serves as backup support for all IT Department employees.
• Other job duties as necessary.

EDUCATION & EXPERIENCE

Minimum high school diploma or equivalent

 LANGUAGE SKILLS

Bilingual is a plus but not required

SUPERVISORY RESPONSIBILITIES

• N/A

PHYSICAL DEMANDS

Light Work: Exerting up to 10 pounds of force, or lifting of 50 pounds, occasionally (Occasionally:  

Activity or condition exists up to 1/3 of the time.  Requires walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls.

SCHEDULE CONSIDERATION

 Possible Working Days/Hours           

            M-F     8:00 – 5:00 | Overtime as required or requested

            Special after-hours to complete backup, updates, upgrades, etc., as required or requested.

OTHER SKILLS 

• Basic mathematics skills including simple percentage calculations and simple algebraic solutions
• Basic computer skills including working knowledge of windows operating environment and Microsoft Office basics.
• Must be able to make independent decisions
• Must have strong oral, written and analytical skills.
• Must have organizational skills
• Basic Mobile/Cellular Phone Functionality.