AVISE Patient Advocate Team (APAT) Representative

Overview

Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune diseases. Our goal is to enable rheumatologists to improve care for patients through the differential diagnosis, prognosis, and monitoring of complex autoimmune and autoimmune-related diseases, including lupus and rheumatoid arthritis. By leveraging our proprietary Cell-Bound Complement Activation Products, or CB-CAPs, technology, we help get to the real cause of a patient’s symptoms and guide their journey to improved health.

Responsibilities

The APAT representative is responsible for all functions within the Patient collections department for a growing diagnostics company. The APAT department is a call center environment where Primary duties include outbound and inbound patient calls which include providing information about Exagen’s unique AVISE testing and securing patient payments.  Representatives are required to maintain confidentiality adhering to all HIPAA guidelines and regulations as well as perform other duties as deemed by management.

Location note: The schedule for this position has a hybrid schedule of on-site Monday, Wednesday, and Thursday, and work from home Tuesday and Friday. Working hours will align with one of the following schedules: 7:00 am - 3:30 pm or 8:00 am - 4:30 pm.

• Accepting heavy inbound calls from patients regarding but not limited to: Testing, billing process, cost, statement, collection letters, payer correspondence, Exagen correspondence, initial claim notification letter, invoice letter, patient consent, aged AR letter, insurance eligibility, refunds
• Noting all patient accounts with appropriate and relevant detail
• Sending case alerts to billers
• Securing payment over the phone via credit card
• Working special projects as assigned
• Outbound manual calls on patient lists provided from lead.
• Adding trackers to accounts
• Returning missed calls

Qualifications

• Patient medical collections and call center experience desired
• Demonstrates good communication skills
• Demonstrates good organizational skills
• Previous billing software experience desired
• Understands insurance billing and how to read EOB’s
• Works well with others in a spirit of teamwork and collaboration
• Great customer service skills

Pay range: $22 - $25 per hour