Description

The Inside Sales Representative is responsible for direct sales and customer service support to Automation-X’s customers in their region. In addition, this position is responsible for account development via customer interaction through cold calls, phone, email, social media, and customer-facing visits. Working with customers in all areas of their operations from both field and corporate office to deliver Automation-X’s products and solutions, ensuring sales goals are achieved.

Essential Job Duties and Responsibilities

Entry of Quotes, Opportunities, and Customer Meetings in the CRM. Follow up required to generate more revenue and growth
Entry of Sales Orders, ensuring the customer is always updated with the status of the order
Daily reporting to maintain and enhance customer satisfaction of Automation-X
Deliver and exceed sales targets by retaining and growing existing customers, discovering key contacts in different departments within a customer’s organization, and development of new sales opportunities.
Maintain detailed knowledge of Automation-X’s products, applications, and solutions to provide customer support; comparisons to competitor’s products and analogous nomenclature in conjunction with marketing, Product Champions, and vendors
External & Internal Customer correspondence and relationship building
Collaboration with other sales, marketing and support teams
KPIs to include transactional efficiency, quote close rate, 24h response times, strategic contributions, client touchpoints and proactive engagement initiation
Establish and maintain pricing records ensuring ROI and GP delivery is in line with targets, Maintain win/loss records for trend identification and adjustment
Regular training and knowledge application
Expense Reporting and other duties as assigned

Requirements

Education and Experience Requirements

Minimum of High School Diploma Required

Preferred Skills and Abilities

Critical Thinking and Analytical Skills
Data driven decision making
Work with internal departments to ensure customer engagement and customer satisfaction
Ability to know when to make decisions and when to raise concerns or ask for help while providing feedback and potential solutions
Ability to represent Automation-X with professionalism and build strong relationships
Takes pride in exceeding customer needs and Automation-X goals & KPI’s
Excellent customer relations skills to work proactively with our customers and other team members through leadership, accountability and respect
Consistent, clear, purposeful verbal and written communication skills
Strong computer skills including MS Word, Excel, Outlook and CRM systems
Oil & Gas Automation experience preferred
Understands customer requirements, their budget, and how to close business deals?
Strong attention to detail to ensure we are providing customers with the correct automation solutions
Good understanding of power, communication, and measurement. Control and electrical aspects of wellhead products a plus; accepts and implements product and/or training opportunities when offered

Working Conditions and Physical Demands

This job operates in a professional office environment. Can be hybrid between warehouse office and remote office/home office.
Business Casual Attire may be required at times

Travel Required

Occasional travel may be required.

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