Front Desk Agent

Job DetailsJob Location: 7 Cedars Hotel - Sequim, WA 98382Position Type: Full-Time/Part-TimeSalary Range: $17.76 - $20.00 HourlyJob Shift: VariedWe're looking for a Front Desk Agent who delivers excellent customer service and helps create a great experience for every guest. This role covers guest services and reservations, guest safety and security, and cross-training with housekeeping to fill in as needed. You'll also help out at the gift shop/coffee shop and coordinate with other departments to keep operations running smoothly. Full-time or part-time available.   *Native American hiring preference for qualified candidates.    ESSENTIAL FUNCTIONS Make room reservations for guests (over the phone, in person, etc.) Greet and check guests in and out of the hotel. Prepare for guest(s) arrival and ensure all paperwork is in good order. Coordinate and communicate with all departments to meet guests’ needs. Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program. Assist with housekeeping and laundry duties as needed. Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S’Klallam Tribe properties to hotel guests. Assist guests with booking tours and excursions with business partners. Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization. Understand and maintain reputation management. Resolve guest conflicts and concerns while maintaining superior customer service. Follow all policies and regulations. Core competencies in current ADA and other regulatory expectations. Uphold and lead others in following 7 Cedars Resort’s mission and values. Perform miscellaneous duties as assigned.   QUALIFICATIONS 1-3 years in Hospitality field preferred. Casino knowledge preferred. Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests. Ability to promote positive relationships with guests, clients, vendors and Resort teams. Strong organization, prioritization, and multi-tasking skills. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes. Strong knowledge of hospitality software. Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.   Join the 7 Cedars Team! Located in the heart of the beautiful Olympic Peninsula, 7 Cedars Resort offers more than just a job—we offer the opportunity to build a rewarding career in one of the most scenic places in the Pacific Northwest. Our stunning properties, including 7 Cedars Casino, 7 Cedars Hotel, Longhouse Market & Deli, and Cedars at Dungeness Golf Course, provide an exciting and welcoming environment for both our guests and our team members. With over 600 team members, we're proud to foster a workplace built on teamwork, respect, and exceptional guest service. Whether you're launching your career or looking for your next opportunity, you'll find a team that supports your success and celebrates your achievements. We believe our employees deserve the very best. Every team member enjoys resort and local discounts, access to our Employee Assistance Program, a 401(k) retirement plan, employee recognition programs, and fun staff events throughout the year. Eligible employees also receive medical, dental, and vision insurance, supplemental insurance, paid time off, gas discounts, wellness reimbursements, and more. If you have a passion for exceptional guest service, a positive attitude, and the drive to succeed, we'd love to meet you. Join the fun. Discover a career you'll love. Apply today and become part of the 7 Cedars team! Want to learn more about everything we offer? Visit our Benefits page to explore our comprehensive benefits package.