Client Service Representative

Client Service Representative

Who are we?

For more than 26 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision.  Our commitment is, to be a leader in the transformation of pathology to the digital world.  

In 2020 we deployed our digital pathology platform, being the first organization in Puerto Rico to make the transformation.   Known worldwide for operationalizing the use of Artificial Intelligence (AI) in the diagnosis of prostate and breast cancer, CorePlus stands out for being avantgarde.  

If innovation and compassion appeal to you, we invite you to join our mission and become part of our family; we offer excellent benefits including health plan, dental, vision, 401k, paid vacation, and life insurance. 

The Position

We are seeking a highly motivated and detail-oriented individual to join our team as a Client Service Representative. The successful candidate will be responsible for collecting patient samples and transporting them to the laboratory for evaluation and maintaining adequate sample collection supplies inventory. They will also be responsible for establishing and maintaining a sustainable business relationship with clients and referring potential new clients. 

Responsibilities

• Establish and maintain sustainable business relationships with clients.
• Perform accurate collection and delivery of specimens, documentation, and reports in compliance with all laboratory policies and procedures.
• Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample collection process, including requisitions, materials and documentation.
• Provide doctors and medical office staff with orientation, advice, and support ensuring all services are provided according to their expectations and the required quality standards.
• Maintain accurate records of client interactions and transactions.
• Ensure that all patient related information is kept confidential in accordance to PHI management regulations.
• Consistently follows all safety, infection control, specimen collection procedures and OSGA Blood Borne Pathogen guidelines.
• Follow laboratory policies and procedures.        
• Proactively identify new customers in the assigned territory to introduce the services and send the corresponding referral to the Sales Team.
• Actively participates in departmental performance improvement program.
• Participate in the laboratory continuing education programs and safety programs.

Requirements and Skills

• Associate degree in business administration, marketing, or related field preferred.
• 1 year of experience in Sales / Customer Service, preferably in the health care industry.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks effectively.
• The representative will be required to have a valid driver's license and a clean driving record.
• Strong computer skills including but not limited in Microsoft Office, Excel, and Power Point.

Working Conditions/ Physical Activity:

• The CSR will be required to travel to assigned territories and will spend most of the time driving.
• The representative may be required to work outdoors in various weather conditions.
• The representative may be required to lift and carry up to 30 pounds of equipment and materials.

CorePlus is an equal employment/affirmative action opportunity employer. It does not discriminate against any qualified person on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.