Job Description/Responsibilities

Job Overview

The Distribution Dock Coordinator ensures the efficient check-in and check-out of trucks shipping finished goods to customers. This role utilizes the Warehouse Management System (WMS) to coordinate outbound shipments, checks in drivers, assigns trailers, prepares and follows up on shipping documentation, and communicates with both internal and external drivers to coordinate trailer loading.

This position serves as the primary liaison for resolving issues related to loading outbound orders while maintaining safety, compliance, and customer service standards.

Key Responsibilities

Coordinate inbound and outbound truck activity at the distribution dock
Use WMS to manage and track outbound shipments
Check in drivers and assign appropriate trailers
Prepare, verify, and follow up on shipment paperwork
Communicate loading schedules with warehouse and transportation teams
Serve as primary contact for resolving shipment and loading issues
Ensure compliance with all applicable local, state, provincial, federal, TTB, and Customs regulations
Support continuous process improvements related to dock and shipping operations

Qualifications/Requirements

Required Qualifications

High school diploma or GED equivalent
Minimum of two (2) years of successful work experience
Ability to communicate effectively with all levels of the organization
Strong oral and written communication skills
Demonstrated ability to work both independently and as part of a team

Core Competencies & Skills

Integrity and Trust
Ethics and Values
Priority Setting
Building Effective Teams
Fairness
Action Oriented
Managing and Measuring Work
Drive for Results
Total Work Systems (TQM / Six Sigma)
Self Development
Composure
Informing
Written Communication
Customer Focus
Planning & Organizing
Listening
Interpersonal Savvy
Time Management
Functional / Technical Skills
Decision Quality
Process Management
Problem Solving

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