Grocery Manager

Position Summary

The Grocery Manager is responsible for the overall leadership, operation, and profitability of the Grocery Department. This position ensures exceptional customer service, maintains in-stock conditions, drives sales, controls expenses, and leads a team to execute company standards while creating a clean, safe, and well-merchandised shopping environment.

Key Responsibilities Customer Service & Sales

• Deliver outstanding customer service and promote a customer-first culture.
• Resolve customer concerns promptly and professionally.
• Drive department sales through effective merchandising, promotions, and inventory management.
• Ensure advertised items, seasonal programs, and company initiatives are executed successfully.
• Monitor department performance and implement action plans to achieve sales and profitability goals.

Department Operations

• Direct daily operations of the Grocery Department, including Dry Grocery, General Merchandise, Frozen, and Dairy areas as assigned.
• Maintain proper inventory levels to support sales and minimize out-of-stocks.
• Ensure accurate pricing, signing, and shelf conditions throughout the department.
• Monitor product rotation and code date compliance.
• Execute merchandising standards, planograms, and promotional displays.
• Maintain department organization, cleanliness, and food safety standards.

Leadership & Team Development

• Recruit, train, coach, and develop employees to maximize performance and engagement.
• Create schedules that support operational needs while managing labor budgets.
• Provide clear direction, performance feedback, and recognition to team members.
• Foster a positive work environment that promotes teamwork, accountability, and respect.
• Ensure all associates comply with company policies, procedures, and safety requirements.

Inventory & Financial Management

• Manage inventory levels and ordering processes to support sales and reduce shrink.
• Review department reports and key performance indicators to identify opportunities.
• Control expenses including labor, shrink, supplies, and operating costs.
• Ensure accurate receiving, storage, and inventory practices.
• Support annual inventory preparation and execution.

Safety & Compliance

• Maintain compliance with all food safety, sanitation, health, and safety regulations.
• Promote a safe working environment and respond appropriately to workplace incidents.
• Ensure proper equipment operation and maintenance.
• Follow all company policies, labor regulations, and operational standards.

Minimum Qualifications

• High school diploma or equivalent.
• Previous grocery retail experience required.
• Prior leadership or supervisory experience preferred.
• Strong customer service, communication, and organizational skills.
• Ability to analyze reports and make sound business decisions.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, bend, reach, and perform repetitive motions for extended periods.
• Ability to lift and carry products weighing up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in varying temperature environments, including refrigerated and freezer areas.
• Ability to move throughout the store and stockroom safely and efficiently.

Desired Competencies

• Leadership and team development
• Customer focus
• Business and financial acumen
• Merchandising excellence
• Problem-solving and decision-making
• Communication and collaboration
• Organization and attention to detail
• Adaptability and accountability

The Grocery Manager plays a critical role in delivering an exceptional shopping experience by ensuring operational excellence, developing high-performing teams, and achieving departmental sales and profitability objectives.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream