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The Hospice Clinical Liaison will visit hospitals Tanner Carrollton and Villa Rica, clinics, and senior care facilities to promote our hospice services. Educate families and professionals on hospice benefits and how we can help. Work with our care team to ensure smooth patient referrals, transitions from the hospital to home and quality care. Complete GIP admissions, documentation, and other admin tasks.
Required Knowledge & Skills
Education: See License/Certification Requirements
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications
*GEORGIA REGISTERED NURSE LICENSE OR MULTISTATE NURSING LICENSE
Qualifications
*Strong knowledge of hospice regulations, eligibility criteria, and levels of care.
*Proven sales or business development experience in healthcare.
*Experience working within hospital settings and collaborating with hospital-based teams.
*Excellent communication, presentation, and interpersonal skills.
*Ability to conduct sensitive conversations with patients and families regarding end-of-life care. Relationship-driven and results-oriented.
*Compassionate, patient-centered approach.
*Strong organizational and time management skills.
*Ability to work independently and collaboratively.
*Knowledge of DME and medication coordination for hospice patients.
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
*Build, maintain, and strengthen professional relationships with hospitals, hospitalists, case managers, social workers, discharge planners, and other referral sources.
*Serve as the primary Hospice representative within assigned hospitals and facilities.
*Educate referral sources on Hospice and Palliative care eligibility, services and benefits.
*Maintain consistent communication with referral sources to coordinate timely and appropriate patient referrals.
*Consult with hospitalists, case managers, patients, and families to assess hospice appropriateness.
*Provide clear, compassionate hospice education to patients and families.
*Facilitate and participate in goals-of-care conversations, including advance directive care planning discussions.
*Support patients and families through complex decision-making with empathy and professionalism.
*Coordinate discharge plans for patients transitioning from hospital or facility to home or other hospice setting.
*Communicate directly with patents, families, and referral sources to ensure continuity of care.
*Order and coordinate delivery of durable medical equipment and medications to home hospice clients.
*Collaborate with interdisciplinary hospice team members to ensure timely start of care.
*Act as a community educator on hospice and palliative care services.
*Participate in community outreach, educational events, and professional meetings as needed.
*Represent the hospice organization in a professional, ethical, and mission-driven manner.
*Apply sales and relationship-building skills to grow the hospice census in alignment with organizational goals.
*Track referral activity and maintain documentation in clinical record.
*Meet or exceed individual and team performance goals while maintaining clinical integrity and compliance.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: See License/Certification Requirements
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications
*GEORGIA REGISTERED NURSE LICENSE OR MULTISTATE NURSING LICENSE
Qualifications
*Strong knowledge of hospice regulations, eligibility criteria, and levels of care.
*Proven sales or business development experience in healthcare.
*Experience working within hospital settings and collaborating with hospital-based teams.
*Excellent communication, presentation, and interpersonal skills.
*Ability to conduct sensitive conversations with patients and families regarding end-of-life care. Relationship-driven and results-oriented.
*Compassionate, patient-centered approach.
*Strong organizational and time management skills.
*Ability to work independently and collaboratively.
*Knowledge of DME and medication coordination for hospice patients.
Definitions
The Hospice Clinical Liaison will visit hospitals Tanner Carrollton and Villa Rica, clinics, and senior care facilities to promote our hospice services. Educate families and professionals on hospice benefits and how we can help. Work with our care team to ensure smooth patient referrals, transitions from the hospital to home and quality care. Complete GIP admissions, documentation, and other admin tasks.
Position Responsibilities
Contact with Others: Frequent contacts of a significant nature involving difficult negotiations and technical matters requiring thorough knowledge of organization policies or treatment, plus an ability to understand, communicate with, and to lead, and influence others to obtain willing acceptance, consent, or action. Requires a high degree of diplomacy.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students
Work Environment/Physical Effort
Mental Demands: Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments.
Working Conditions: Considerable - (About 75% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes
Directly works with Patients less than 12 months of age: No
Physical Effort: Medium physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for most of the day. Occasional physical effort with medium weight objects (25-60 lbs.). Very occasional physical effort with heavy objects (over 60 lbs.).Works in reaching or strained positions for about half of day.
Physical Aspects
Bending: Frequent = 34% - 66% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time
Feeling (Touch) -- determining temperature, texture, by touching: Frequent = 34% - 66% of the time
Hearing: Constant = 67% - 100% of the time.
Reaching -- above shoulder: Frequent = 34% - 66% of the time
Reaching -- below shoulder: Frequent = 34% - 66% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Occasional = 1% - 33% of the time
Speaking: Constant = 67% - 100% of the time.
Standing: Frequent = 34% - 66% of the time
Balancing: Frequent = 34% - 66% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Occasional = 1% - 33% of the time
Running - in response to an emergency: Occasional = 1% - 33% of the time
Lifting up to 25 lbs.: Frequent = 34% - 66% of the time
Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time
Lifting over 60 lbs.: Occasional = 1% - 33% of the time
Handling -- seizing, holding, grasping: Frequent = 34% - 66% of the time
Carrying: Frequent = 34% - 66% of the time
Climbing: Occasional = 1% - 33% of the time
Kneeling: Occasional = 1% - 33% of the time
Squatting: Occasional = 1% - 33% of the time
Tasting: Not required
Smelling: Not required
Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving -- Class C vehicles: Constant = 67% - 100% of the time.
Driving -- CDL class vehicles: Not required
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time
Hazmat suit usage (PPE): Occasional = 1% - 33% of the time
Pushing/Pulling -- up to 25 lbs.: Frequent = 34% - 66% of the time
Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time
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