National Accounts Coordinator

NATIONAL ACCOUNT COORDINATOR - SERVICE DEPT.

JOB DESCRIPTION

Job Responsibilities include but are not limited to: 

The National Account Coordinator will support the relationships and customer service of priority accounts serviced by Allied Fire Protection. 

• Responsible for oversight of national and legacy accounts across seven Allied locations
• Reports Directly to Service Managers, Taking Direction From The National Account Manager
• Communication With Local Operations and Sales Teams as Required
• Tracking of Job Status and Progress in Each Customer Portal For Jobs Within An Established Market
• Alignment of Customer Job Status With ServiceTrade For Accurate Job Tracking
• Daily Execution of National Account Job Processes, Eliminating Inefficiencies and Aging Receivables
• Responsible for All National Account Job Setups, Purchase Orders, and Invoices
• Works With Accounting, Providing Critical Data for Collections
• Consistently Reviews Job Lists and Rejected Invoices, Gathering Requisite Information and Re-Submitting for Approval
• Primary on Collections Follow Up on all National Account Receivables

Knowledge:

• High school diploma is required
• A bachelor’s Degree is preferred

Work Experience: 

• Escalation Customer Service Experience
• Purchasing and Purchase Order Experience
• Fire Protection Service administrator experience is highly preferred

Skills and Competencies:

• Excellent written and verbal communication skills
• Ability to follow verbal and written instructions
• Detail-oriented with excellent organization skills
• Ability to effectively utilize computers and software, including Service Trade, Microsoft Office Suite, and customer compliance portals is preferred
• Ability to maintain accurate and auditable records
• Ability to work in a fast-paced service/construction team environment
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines

Physical Requirements