Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician (FST) is responsible for advanced field service support including start-up and commissioning, preventative maintenance, and in-depth troubleshooting of submersible wastewater pumps (Flygt) and control panels at customer sites. This is a senior-level, customer-facing role that requires strong technical expertise, independent decision-making, and the ability to support and guide others when needed. Product-specific training will be provided.

Core Responsibilities

To perform this role successfully, the individual must be able to perform the essential duties satisfactorily with appropriate training:

• Evaluate, repair, and perform hydraulic, mechanical, and electrical testing of submersible wastewater pumps

• Perform advanced troubleshooting of electrical control panels and systems

• Interpret schematics, wiring diagrams, and technical documentation

• Lead equipment start-ups and commissioning activities

• Train customers on proper operation and maintenance of equipment

• Perform preventative maintenance and respond to emergency service callouts

• Operate and maintain a company service truck, including crane and outriggers

• Operate industrial equipment in a shop environment (e.g., forklifts, overhead cranes)

• Utilize company-provided hand and power tools safely and effectively

• Maintain accurate service records within Xylem’s work order management system

• Promote and maintain a safe, organized work environment at Xylem facilities and customer locations

• Care for company property, tools, and vehicles

• Demonstrate Xylem’s High Impact culture through accountability, innovation, and empowerment

• Work both independently and collaboratively in a team environment

Travel Requirements

• Daily local travel required

• Some overnight travel may be required

Vehicle Requirements

• Must pass and maintain a clean Motor Vehicle Record (MVR)

Qualifications

Education

• High School Diploma or equivalent (required)

Experience

• 5+ years of relevant field service or technical experience preferred

• Prior experience with submersible pumps, wastewater systems, or industrial equipment strongly preferred

Skills & Competencies

• Strong electrical and mechanical aptitude

• Advanced troubleshooting and critical-thinking skills

• Ability to read and interpret technical documentation

• Strong communication skills with customers and internal teams

• Proficiency with Microsoft Office, mobile devices, and service software

• Ability to work independently with minimal supervision

Leadership & High Impact Behaviors

• Demonstrates accountability and ownership of work

• Proactively seeks and applies feedback

• Uses root cause analysis (RCA) to solve problems effectively

• Identifies and mitigates risk in the field

• Performs effectively under pressure and during emergency situations

• Leads by example and supports team development

• Embraces change with a positive, solution-oriented mindset

• Aligns actions with Xylem’s broader organizational goals

Day in the Life

This role operates in an industrial shop and field environment where the use of PPE is required. The position may involve exposure to hazardous materials, confined spaces, and loud noise. Physical demands include standing, climbing, and lifting up to 50 lbs. Overtime and travel may be required based on customer and training needs.

Benefits

Xylem offers a comprehensive benefits package, including:

• 4 weeks of Paid Time Off (PTO) for hourly positions

• Medical, dental, and vision coverage

• Investment savings plan with company contribution

• Additional wellness and employee benefits

Diversity, Equity & Inclusion

At Xylem, we are committed to fostering a diverse, inclusive, and equitable workplace. We are proud to be an Equal Employment Opportunity and Affirmative Action employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or other legally protected status.

Disclaimer:
This job description outlines the general nature of work expected for this position and is not an exhaustive list of duties or qualifications. Xylem reserves the right to modify this description or assign additional responsibilities as business needs require. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.