Customer Success Manager

Why qlub?

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Success Manager, you'll help drive our growth in SoCal: building, shipping, and delivering results from day one. This is a field-based role; you'll spend most of your time on-site with restaurant partners across SoCal rather than at a desk. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What you’ll own

• Own the customer support experience end-to-end, ensuring customer queries are resolved in a timely manner across phone, email, and chat

• Be the face of qlub on the ground, regularly visiting restaurants and partner sites to train staff, resolve issues in person, and strengthen relationships

• Set the standards and processes for how issues are identified and troubleshot, and build the team that delivers against them

• Capture, organize, and report product issues and customer feedback to the internal team, and ensure the right insights reach Product and Operations

• Partner closely with the Operations team to follow up with customers and ensure technical issues are resolved end-to-end

• Track and report on support performance (response times, resolution rates, customer satisfaction) to leadership

Who you are

• You've done this before in a fast-moving, high-growth environment

• You move fast and make strong decisions with incomplete information

• You take real ownership and think like an operator, not a coordinator

• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need

• 3+ years of experience in customer support or customer experience, including experience managing a team

• Excellent written and verbal communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Customer-focused with a positive attitude and a bias toward action
  

Nice to have

• Experience in payments, fintech, hospitality tech, SaaS, or a high-growth marketplace
  

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally

• The opportunity to solve challenging problems in payments, hospitality, and customer experience

• A fast-moving environment where great ideas quickly become reality

• Close collaboration with experienced operators, builders, and industry experts

• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally
  

Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now.