Medical Receptionist / Administrative Support

Job DetailsJob Location: 308 W Plaza Drive, Suite A - Carterville, IL 62918Education Level: High SchoolSalary Range: $17.00 - $21.00 HourlyTravel Percentage: Up to 25%Job Shift: SwingJob Category: Health CarePosition Summary The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours. This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care. Duties and Responsibilities Front Desk Responsibilities: • Greet and assist patients and visitors professionally and warmly • Verify and update patient demographic information at each visit • Collect co-payments or balances owed • Schedule follow-up appointments as needed • Obtain patient authorization for medical record releases in accordance with HIPAA • Maintain cleanliness and organization of the waiting area and front desk • Other duties as assigned CSR / Administrative Support (during non-front-desk hours): • Support the CSR team with patient communication and administrative tasks • Help ensure voicemail and messages are addressed timely • Assist with gathering and updating patient information in EMR • Address routine patient concerns and escalate as needed • Maintain organized workflows and professional workspaces • Cross-train in other administrative areas to support clinic workflow QualificationsAvailability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m. Education & Experience • High School Diploma or equivalent required • 1+ year of medical receptionist or healthcare administrative experience preferred • Customer service experience in a healthcare setting preferred • Proficiency in Microsoft Word and Excel