Job Purpose

The Health Liaison is responsible for providing primary care screening and monitoring services, aiming to enhance the overall health and well-being of our clients.

Qualifications

High School diploma or equivalent.
Psychiatric/Behavioral Health experience preferred.
Healthcare technology experience preferred.
Ability to perform basic medical assistant job duties.

Core Job Duties

Manage and oversee a caseload of clients, focusing on primary care screening and monitoring.
Ensure clients undergo all initial and ongoing screenings as outlined in the Primary Care Screening and Monitoring Policy.
If necessary, conduct health screenings to identify potential risks and address them proactively.
Obtain screenings conducted by the client’s Primary Care Physician (PCP), if available, and scan them into the Electronic Medical Record (EMR) system.
Provide ongoing health education to clients based on identified conditions.
Make and track referrals to primary care and specialty services.
Assist clients in scheduling primary care and specialty services appointments when necessary.
Monitor attendance at external appointments to assess whether clients followed through with scheduled visits.
With the client’s consent, coordinate care with primary care and specialty health providers.
Encourage clients to adhere to their PCP’s treatment plan and recommendations.
Collaborate with the client’s FCC providers to develop comprehensive care plans/approaches for mutual clients.
Document all education provided, referrals made, assistance with appointment scheduling, and collaboration with the PCP or other providers.
Adherence to all applicable evidence-based practice models.
Orally communicate information effectively and accurately.
Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
Abide by program and agency policies and procedures.
Other job duties and special projects as assigned.

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