Credit Specialist

Position Summary:

The Credit Specialist is a key individual contributor within the corporate Shared Services department, responsible for maintaining the integrity of credit and accounts receivable operations. The Credit Specialist analyzes customer creditworthiness, monitors credit risk, resolves billing and payment discrepancies, and provides dedicated credit and accounts receivable support to multiple manufacturing plant locations across the organization. The Credit Specialist works collaboratively with Customer Service, Sales, Corporate Staff and Plant Personnel to ensure accurate documentation and effective resolution of customer account issues. The Credit Specialist is expected to drive Container Graphics' CS1 mindset and always represent the company in a positive, energetic, and consistent manner. The Credit Specialist reports directly to the CFO.

Essential Functions:

•  Perform detailed evaluations of customer credit applications and monitor established credit limits to mitigate financial risk.

•  Review aged accounts receivable reports to identify unpaid invoices and initiate resolution in accordance with company policy.

•  Assess financial risk for new and existing customer accounts and recommend adjustments to credit terms based on payment history and data analysis.

•  Collaborate with plant-based personnel, including Customer Service Representatives and Sales teams, to ensure documentation accuracy across all locations.

•  Support plant-level billing inquiries and provide guidance on standard operating procedures for accounts receivable workflows.

•  Reconcile customer payment discrepancies and verify sales tax charges in accordance with applicable requirements across U.S. jurisdictions.

•  Serve as a professional point of contact for customers regarding billing status, payment applications, and credit inquiries.

•  Identify opportunities to automate or standardize shared services workflows to increase efficiency and reduce errors.

•  Assist in the development and maintenance of process documentation and provide peer-level training to new team members as needed.

•  Maintain accurate and organized credit and accounts receivable records.

•  Perform all other related duties as assigned.

Knowledge / Skills Requirements:

•  High School Diploma or equivalent required; Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.

•  3+ years of experience in credit management, preferably within a multi-location manufacturing environment.

•  Proficiency in ERP systems, Google Workspace, and Microsoft Office Suite.

•  Strong aptitude for understanding, analyzing, and organizing complex data into actionable reports.

•  Working knowledge of U.S. sales tax requirements for manufacturing.

•  Excellent interpersonal and communication skills.

•  Ability to maintain professional relationships with internal and external stakeholders.

•  Strong analytical, problem-solving, organizational, and time-management skills.

•  Ability to maintain accuracy and attention to detail while managing multiple priorities.

Physical Requirements:

•  Prolonged periods sitting at a desk and working on a computer.

•  Ability to maintain high levels of focus during repetitive data entry and account review tasks.

•  Ability to lift up to 25 pounds safely.