Customer Service Associate

SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT

Position: Customer Support Associate – Quality Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction.

About the Role and Your Impact

• Serve as the initial point of contact for customer quality concerns
• Create, process, and track Quality Assurance Inquiries from submission through resolution
• Coordinate with internal departments to investigate and resolve customer issues
• Draft and deliver 8D reports based on failure analysis and corrective actions
• Coordinate customer returns, exchanges, and credits
• Assemble and route contract review documentation
• Act as a resource for internal teams regarding quality-related inquiries
• Support management with quality-related tasks and reporting

Who We're Looking For

• Strong computer proficiency and ability to work with databases and reporting tools
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and deadlines
• Sound judgment and problem-solving skills
• Ability to work cross-functionally with multiple teams

Preferred Skills

• Experience in customer support, quality, or manufacturing environments
• Familiarity with quality systems or corrective action processes (8D, etc.)
• Experience handling customer returns or product issue resolution
• Comfort working with technical information or manufacturing data

Why You'll Love Working at Coilcraft

• Play a key role in maintaining customer satisfaction and product quality
• Work closely with engineering, manufacturing, and quality teams
• Stable company with a 75+ year history and long-tenured employees
• Opportunity to grow into quality or operations-focused roles
• Comprehensive benefits including health insurance, 401(k) with match, and profit sharing

Benefits

• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Holidays
• Paid Time Off
• Profit Sharing
• Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.