Computer World Services Corp (CWS) is seeking an experienced Network Specialist to manage and support telecommunications and network systems, with a specialization in Cisco hardware and services. This role also involves Dell hardware repair, WAN/LAN infrastructure management, and network performance monitoring. The ideal candidate will be experienced in hardware engineering, troubleshooting, and providing production support to maintain a reliable and efficient network environment.

Key Tasks & Responsibilities

Network Engineering and Support

Support the installation, implementation, troubleshooting, and maintenance of WANs and LANs
Assist in designing and managing WAN infrastructure and related processes
Perform day-to-day operations and provide second-level problem identification, diagnosis, and resolution for network issues
Support the dispatch and coordination of circuit and hardware vendors for problem resolution
Escalate and communicate network status updates to management and internal customers

Hardware Engineering and Repairs

Perform Dell hardware repairs and support related systems and devices
Troubleshoot, maintain, and repair network hardware to ensure smooth operations

Infrastructure and Cabling

Provide support for cabling and infrastructure setup, maintenance, and optimization
Ensure adherence to infrastructure standards and best practices

Network Performance Monitoring

Monitor and optimize network performance using tools such as SolarWinds
Ensure efficient and secure operation of network systems and related devices

Documentation and Technical Support

Maintain detailed documentation of network configurations, hardware setups, and processes
Provide technical consultation to internal teams and assist with training when needed

Education & Experience

Education

Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field
Four years of relevant experience may substitute for the educational requirement

Experience

Minimum 5-7 years of experience in network installation, troubleshooting, and maintenance
Hands-on experience with WAN and LAN infrastructure design and management

Proven track record in Dell hardware repairs and support

Technical Skills

Proficient in Cisco hardware and services
Strong understanding of communication protocols, network architectures, and software systems
Experience with network performance monitoring tools like SolarWinds
Knowledge of cabling and infrastructure support best practices

Certifications

CCNA, CCNP Preferred
ITIL certification v4 preferred

Security Clearance

Ability to obtain Public Trust clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Potential hybrid work available for this position

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

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