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JOB TITLE: Server
REPORTS TO: General Manager
MISSION STATEMENT: We are a neighborhood eatery where thoughtful details, warm service, and carefully crafted food turn everyday visits into meaningful moments of connection for friends, family and our team.
OUR CORE VALUES
INSPIRE WONDER Innovate with Flavor | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home
PURSUE EXCELLENCE Exceptional Every Time | Details Matter | Quality First
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Ownership Mindset
CULTIVATE COMMUNITY Team Collaboration | Community Connection | Celebrate Often
POSITION SUMMARY:
The Server is responsible for delivering attentive, knowledgeable, and guest-focused service while serving food and beverages in accordance with property standards and all applicable regulations. This role ensures a welcoming guest experience through accurate order taking, menu expertise, responsible alcohol service, and effective upselling. The position requires strong cash-handling skills, collaboration with the bar and service team, and a commitment to cleanliness, safety, and compliance with NC food safety and ABC regulations, all while contributing to a positive, team-oriented work environment.
DUTIES AND RESPONSIBILITIES:
Food and Beverage Service
- Appropriately welcome, interact with, and take food and drink orders from guests
- Check identifications to ensure guests meet age requirements for purchase of alcohol
- Ensure that the service areas are fully set up and maintained throughout the shift
- Set and maintain guests with appropriate service ware and serve, check on, and run food
- Demonstrate the ability to consistently speak knowledgeably about all menus
Guest Experience
- Assess customers’ needs and preferences and make appropriate recommendations
- Ability to utilize sales tactics to upsell on food or drink as appropriate
- Serve customers in a friendly and helpful manner
- Provide guidance to guests on property programming and general regional information
- Stay guest focused and nurture an excellent guest experience
Cash Handling and Inventory
- Ring in and collect payment for all food and beverage served
- Handle assigned bank and follow all cash handling procedures per property standard
- Communicate ordering needs to minimize running out of items
Communication and Teamwork
- Perform other duties as assigned by managers
- Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
- Communicate in a professional manner to all other staff, guests, managers
- Work together with other staff in a “One Team, One Dream” mentality
Cleanliness, Health, and Safety Standards
- Ensure all work surfaces are kept in neat and tidy condition throughout service
- Monitor any possible alcohol abuse and appropriately communicate any guests who must be cut off
- Maintain clean work areas throughout service
- Comply with all NC Department of Food and Safety regulations
- Comply with all NC ABC regulations
QUALIFICATIONS:
- Minimum of 1 year full service serving experience
- Customer-oriented and upbeat personality
- Must be eligible to work in the United States
- Exceptional organizational and operational skills, and detail-oriented
- Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management
*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays
EDUCATION:
High School Diploma / GED preferred
PHYSICAL ABLITIES:
- Ability to be on your feet and alert for extended periods of time
- Ability to lift up to 35 lbs. as needed
- Ability to carry and balance heavy food & beverage trays
- Continuous use of hands and arms
- Continuous bending, reaching, and twisting
- Maintains strong personal image and uniform standards
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
COMPENSATION: $6/hr plus tips
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