Customer Service Administrator

Company Overview

At Helitech, we are the foremost Waterproofing and Foundation Repair Company in the region. With over 36 years of establishing a stellar reputation, our commitment to excellence in products and services has positioned us as an industry leader. Embracing a family-oriented culture, we foster an environment of learning, teaching, and mutual motivation.

We seek highly motivated individuals eager to make a positive impact on the lives of team members and customers alike. Our foundation is built on honesty, integrity, quality craftsmanship, and unwavering support for both our team and loyal customers. Joining Helitech means becoming part of a team that values your skills, contributions, and professional development.

Position Summary

Helitechis experiencing significant growth and is actively seeking a Customer Service Administrator to join our team. This position plays a key role in supporting customers, coordinating service schedules, and ensuring effective communication between departments. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, this opportunity may be a great fit for you.

Responsibilities

• Scheduling service technician visits
• Coordinating regrades, incomplete jobs, sump pump maintenance checks, and warranty inspections
• Communicating with Customer Service Technicians, Estimators, and Management regarding the service schedule
• Approving appointments scheduled by others for Customer Service Technicians
• Following up on proposals submitted by Service Technicians
• Assisting the Customer Service Manager with customer and outside correspondence
• Reviewing and approving Customer Service Technician reports and results
• Communicating with upper management regarding escalated or unsatisfied customers
• Performing other customer service-related duties as requested by Management

Additional responsibilities may include:

• Providing information on confirmed work to Accounting for invoicing purposes
• Distributing invoices to the appropriate Superintendents and Customer Service Technicians as needed

Requirements

• Previous customer service experience required
• Typing speed of 35+ WPM required
• Experience handling high-volume inbound and outbound calls preferred
• Strong communication and organizational skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency with basic computer systems and office software preferred

Compensation & Benefits

• $19–20/hour plus bonus opportunity averaging $150–800
• Health, Dental, and Vision insurance
• 401(k) with company match
• Paid vacation and holidays

Please Note: All employment offers are contingent upon the successful completion of a pre-employment background check.