Patient Access Representative (Front Desk)

The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments.   Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stelar level with one another as co-workers, but even more important is our patience and referring providers.

We practice PATIENT with our peers and all individuals we come in contact with within our scope.

Professional | Accountable | Timely | Intentional | Navigate | Thank You

Basic Benefits (Health & Fringe)

• Health
• Dental
• Vision
• Basic and Voluntary Life and AD&D
• Short- and Long-Term Disability
• Safe Harbor Retirement
• Profit Sharing Retirement
• Supplemental (Aflac)

Job Title:                               Patient Access Representative
Department:                  Clerical
Reports to:                          Patient Access Manager
Overtime Status:           Non-exempt

Schedule:                              Monday – Friday 8:00 AM – 5:00 PM
 
Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry.  Receives incoming telephone calls in a prompt, courteous, and professional manner, and greets/assists patients in the same manner.
 
Primary Job Responsibilities:  

1. Confirms patients’ demographics as well as insurance information to process their visit accurately. 
2. Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
3. Complies with all HIPAA & CMS requirements as outlined in our annual compliance training.
4. Explains financial requirements to the patients or responsible parties and collects copays as required.
5. Rescheduling patients as needed with corrected order forms.
6. Schedules allowed walk-in exams
7. Responsible for keeping the front/back desk area and patient waiting areas, and office files clean and organized.
8. Performs other duties as assigned.

Education: High school diploma or equivalent.
 
Experience: One year of experience in customer service or reception, preferably in a medical office setting.
 
Education/Certification/Licensing Requirements:

• Prefer completion of a course in Medical Terminology.

Additional Requirements:

• Willingness to work evenings and/or weekends as needed.

• Willingness to attend continuing education courses at the request of the employer.

Performance Requirements:
 
Knowledge:

1. Knowledge of medical terminology and organization services.
2. Knowledge of staff responsibilities to accurately direct callers.
3. Knowledge of administrative processes, procedures & claims processing.
4. Knowledge of basic math and modern office procedures.

Skills:

1. Ability to use multi-line phone system, including transferring calls and paging.
2. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. 
3. Ability to use spreadsheets and word processing software. 
4. Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
5. Adequate hearing to answer phone and speak with patients.
6. Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

1. Ability to work well under pressure with minimal supervision.
2. Ability to elicit appropriate information to route calls to the appropriate person.
3. Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
4. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
 
Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
 
Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with patient access, involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.