Are you passionate about helping others and finding solutions? Do you thrive in a fast-paced, customer-focused environment? If so, Midwest Energy & Communications (MEC) has the perfect opportunity for you!

What You'll Do: As a Customer Care Representative, you'll be the first point of contact for our customers, providing exceptional service and resolving inquiries related to electric, propane, and fiber services. You'll work closely with customers via phone, email, and chat to troubleshoot issues, set up accounts, process service requests, and promote our products and services.

Your role will involve:

Managing inbound and outbound communications to assist customers with billing, account setup, and service-related questions.
Educating customers on how to use and maximize their MEC services.
Troubleshooting and resolving basic technical issues.
Conducting outbound sales calls to promote MEC's services and special offers.
Collaborating with internal teams to ensure customer satisfaction and efficient issue resolution.

Who You Are:

You have a passion for customer service and problem-solving.
You're patient, empathetic, and skilled at handling inquiries professionally.
You excel at explaining technical concepts to non-technical users.
You're organized, detail-oriented, and able to manage multiple tasks simultaneously.
You have strong sales and negotiation skills.

What You'll Need:

High school diploma or equivalent required.
1-3 years of prior customer service experience, ideally in a call center or technical support environment.
Proficiency with computers and the ability to quickly learn new software.

What You Need to Know:

Employment Type: Full-Time
Starting Wage: $26.37 per hour
Location: Headquarters in Cassopolis, MI
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel Required: Minimal

Who We Are: Midwest Energy & Communications (MEC) has been transforming the rural space since the 1930s. We deliver innovative solutions in electric, propane, and internet services while fostering a culture of collaboration and community. At MEC, it's all about the energy-both in what we do and how we connect as a team.

Why Join MEC? When you join MEC, you're joining a team that values its employees and celebrates innovation, teamwork, and a shared mission to support our community.

If you're ready to make a difference and grow your career with MEC, apply today!

Deadline to Apply: May 31, 2026

Midwest Energy & Communications is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

All applicants who are selected for a position within Midwest Energy & Communications are required to pass a physical examination, drug screen, and background check when employed.

Learn more about this Employer on their Career Site