Administrative Coordinator

SERVPRO of Monterey Peninsula is Hiring an Administrative Coordinator!

Are you highly organized, detail-oriented, and passionate about helping people? Do you enjoy keeping things running smoothly behind the scenes while supporting a fast-paced team?

SERVPRO of Monterey Peninsula is looking for an Administrative Coordinator to become an essential part of our restoration team. In this role, you'll support our production managers, coordinate projects, communicate with customers and vendors, and help keep daily office operations running efficiently.

Every day is different, and your work will directly contribute to helping homeowners and businesses recover after water, fire, mold, and other property damage.

 

·       Answer incoming phone calls and provide outstanding customer service

·       Perform detailed data entry within company software

·       Prepare project paperwork and maintain accurate job documentation

·       Coordinate and dispatch inspections, restoration crews, and vendor appointments

·       Coordinate third-party vendors including testing companies, plumbers, HVAC companies, etc. 

·       Follow up with customers regarding scheduling, project updates, and required documentation

·       Support Project Managers and the Operations Team with administrative tasks

·       Organize office files, supplies, equipment, and company resources

·       Assist with company calendars, vehicle tracking, and office organization

·       Maintain professionalism while communicating with customers, insurance representatives, vendors, and teammates

·       Perform other administrative and coordination duties as assigned

 

·  Full-Time, In-Office Position

·  High school diploma/GED (preferred)

·  At least 2 years of customer service and/or office-related experience 

·  English/Spanish Bilingual is a plus 

·  Proficient with Microsoft Office and comfortable learning new software applications.

·  Must be available to participate in the company's rotating on-call schedule for after-hours emergency calls.

·  Must be dependable, organized, and able to prioritize multiple tasks with minimal supervision.

Skills/Physical Demands/Competencies

This is a fast-paced office environment that requires strong organizational skills, excellent attention to detail, the ability to multitask, and a positive, team-oriented attitude.

Each SERVPRO® Franchise is Independently Owned and Operated.