Description

About the Role

Palm Springs Kia is seeking a dependable, customer-focused Service Assistant team member to help keep the service department organized, responsive, and running smoothly. This role supports a mix of service administration, light Business Development Center duties, customer outreach, loaner vehicle coordination, and document scanning.

This is a good fit for someone who enjoys staying organized, communicating with customers, and supporting a busy dealership team with a variety of daily tasks.

What You’ll Do

Support light BDC duties, including customer follow-up and appointment-related outreach.
Make outbound calls, including cold calls, to support service opportunities and customer engagement.
Assist with scanning, filing, and organizing service-related documents.
Help manage loaner vehicles.
Provide general service assistant support to advisors and service department team members.
Communicate professionally with customers by phone and in person.
Help maintain accurate records and follow dealership processes for service documentation.
Support daily service department workflow as needs change throughout the day.

Requirements

Required Qualifications

Strong communication and customer service skills.
Ability to make outbound phone calls.
Basic computer skills.
Strong attention to detail when scanning, organizing, and handling documents.
Willingness to support a variety of service department tasks as needed.

Preferred Qualifications

Prior dealership, automotive service, BDC, call center, or administrative experience.
Experience handling customer follow-up, appointment scheduling, or service-related calls.

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