Customer Service Representative

Job Title:         Customer Service Representative

Reports to:       Club Manager

Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 

Essential Duties and Responsibilities 

·       Greet/meet potential members, providing a great customer experience. 

·       Handle front desk related tasks:

o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o   Taking info calls and tours

o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

·       Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 

Minimum Qualifications

·       Honesty and good work ethic

·       Strong customer service skills

·       Basic computer proficiency

Physical Demands

·       Standing and walking at least 75% of the shift

·       Talking in person or on the phone at least 75% of the shift

·       Must be able to lift to 50 lbs. less than 30% of the time. 

Benefits

·       Dollars for Scholars Program

·       Employee Appreciation Program

·       Free Membership for self and one family member or friend

·       Team Member Support Team

·       Health, Dental and Vision Insurance

·       Critical Illness Insurance

·       Short Term Disability Insurance

·       Accident Insurance

·       Voluntary Life Insurance

·       Pet Insurance 

·       HSA
-      Advancement Opportunities 

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness