Retail Store Manager - Thrift

Retail Store Manager

$56,197 – $62,720 annually

Catonsville
Full-Time Leadership Role

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M.

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.

What You’ll Be Responsible For

Store Operations & Performance

• Lead daily operations of a high‑volume retail store
• Achieve budgeted sales, production, and expense control goals
• Oversee donation processing for resale and salvage
• Ensure timely production flow to the sales floor
• Maintain pricing, grading, and quality standards
• Partner with Recycling Center and Retail Operations teams
• Execute merchandising standards, colorization, and seasonal displays
• Handle cash reconciliation, deposits, and required reporting
• Investigate and address security, safety, and risk concerns
• Communicate regularly with Regional Director regarding store performance

People & Team Leadership

• Hire, train, coach, and manage a team of 12–25 employees
• Conduct performance management, discipline, and terminations in partnership with HR
• Build schedules and assign coverage to maximize efficiency
• Process and approve payroll accurately and timely
• Conduct monthly staff meetings and promote engagement
• Foster a culture of accountability, customer service, and mission alignment

Schedule & Availability

• Full-time leadership schedule
• Weekend availability (Saturday and Sunday) required
• Reliable transportation required for scheduled shifts

Qualifications

• High school diploma or equivalent required
• Three years of retail or related management experience at the Store Manager level or higher 
  • Goodwill retail management experience may substitute
  • Advanced education may substitute for experience
• Valid driver’s license, vehicle insurance, and access to a personal vehicle

Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities

• Retail leadership in high‑volume environments
• Financial acumen (sales, margins, expense control)
• Strong merchandising and marketing skills
• Conflict resolution and sound judgment
• Ability to lead diverse teams and communicate effectively
• Working knowledge of Microsoft Word, Excel, and basic internet tools

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

• Up to 25% travel related to banking, operational needs, meetings, or special assignments
• Access to a personal vehicle required

Why Lead at Goodwill?

Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission‑driven business that directly supports workforce development and community programs.

Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/

EOE/MFDV Including Disability/Vets