Step into the frontlines of exceptional service at Supreme Service Today as our next full-time Customer Service Representative in Halethorpe, MD. This full-time position offers a competitive pay range of $20 – $25 per hour plus performance-based pay, with top-tier benefits including:

Medical, dental, and vision
Life insurance
A 401(k) plan
Lots of training and growth opportunities
Paid holidays

WHAT'S YOUR DAY LIKE?

As a Customer Service Representative, you will field important calls from homeowners who are counting on Supreme Service Today for quick and reliable solutions. You will assess their needs, offer the best assistance, and ensure their requests are handled promptly. Your day will be filled with scheduling appointments, organizing sales calls, and dispatching technicians to homes across the area. You will become the communication hub, working closely with both customers and technicians to guarantee every job meets our high standards. Attention to detail and reliable follow-through will be your keys to making every customer's experience exceptional.

WHO ARE WE?

Supreme Service Today has been delivering trusted heating, cooling, plumbing, and electrical services since 2005. Founded on a commitment to putting customers first, we've built a reputation for quality workmanship, integrity, and exceptional service. Our people are the foundation of our success. We offer competitive pay, excellent benefits, ongoing training, and opportunities for career growth in a supportive, team-oriented environment where your contributions are valued. If you're looking for a workplace that combines professional development with a collaborative culture and a shared commitment to excellence, Supreme Service Today is a place where you can build a rewarding, long-term career!

WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?

Schedule: Your role as a Customer Service Representative will require you to work 9 am - 5 pm, Monday through Friday. Some flexibility for some weekends and nights may be needed as well.

Customer Service Representative Qualifications:

2+ years of customer service experience
Knowledge of ServiceTitan Software Platform
High-level expertise using phone, cell phone, text, email, and internet
Strong communication skills with a pleasant phone demeanor
Practical experience and methodology for efficient dispatching
Ability to assist customers with scheduling, answering service questions, and troubleshooting issues
Ability to work with technicians to ensure satisfaction and job accuracy
Motivation to work independently and multitask
Bilingual abilities (a plus)

Apply now using our mobile-friendly application. We can't wait to hear from you!

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