Production Lead – Retail

Pikesville Retail Store

Full-time

$17.25/hour

Goodwill Industries of the Chesapeake is hiring a Production Lead to help guide daily production operations in a retail store environment. This role works closely with the Store Manager to ensure production goals, quality standards, and team performance expectations are met.

This is a hands-on leadership position ideal for someone ready to take the next step into a lead role.

What You’ll Do

Support the Store Manager in planning and organizing daily production operations
Lead and motivate associates to meet individual and team production goals
Provide hands-on training and coaching to new and existing team members
Monitor workflow, assign tasks, and adjust priorities throughout the day
Ensure merchandise is processed efficiently and meets quality standards
Track production metrics andcommunicateresults to leadership
Promote a clean, safe, and organized work environment
Assistwith inventory control and loss prevention efforts
Perform opening and closing duties as assigned
Provide excellent customer service when interacting with donors and shoppers
Uphold Goodwill’s mission and values in all interactions

Schedule & Availability

Full-time schedule
Weekend availability (Saturday and Sunday) isrequired
Ability to work flexible shifts, including evenings and holidays
Reliable transportationrequiredfor each scheduled shift

What We’re Looking For

High school diploma or equivalent (required)
One year of supervisory experience in retail or a related environmentOR
one year of experience in a Goodwill Industries of the Chesapeake associate roleORone yearcombination of both
Strong leadership, organization, and time management skills
Ability to communicate clearly and lead a team in a fast-paced setting
Comfort using basic computer systems and POS tools

Supervision

Assistswith supervising retail store employees on shift
Typically leads4–12 full- and part-time associatesper shift
Employees supervised work in the same location

Physical Requirements

Lift up to 50lbs(frequent lifting up to 25lbs)
Stand, walk, bend, reach, and use hands throughout shift
Medium physical demand work environment
Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, advancement opportunities, and the chance to make a meaningful impact in your community.

Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/

EOE/MFDV Including Disability/Vets

Learn more about this Employer on their Career Site