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Description
Job Summary:
The General Manager of our Restaurant Operations is responsible for the overall performance, profitability, and brand consistency of multiple taproom/restaurant locations. This role provides strategic leadership across food and beverage operations as well as guest experience while ensuring operational excellence, regulatory compliance and consistency within our brand. The General Manager helps to develop high-performing leadership teams, drives financial results and ultimately champions our culture, which is focused on quality and sustainable growth.
Requirements
General Duties and Responsibilities
- Oversee day-to-day operations of multiple locations
- Ensure consistent execution of brand standards, quality, service, and safety across all sites
- Ensure compliance with labor laws, workplace safety standards, and company policies
- Collaborate with sales and marketing teams on promotions, events, and product launches
- Ensure consistent brand messaging and guest experience across all taprooms
- Support distribution strategy and key account relationships as needed
- Partner with brewery operations to align production capabilities with business and taproom needs
Financial Duties and Responsibilities
- Oversee and drive P&L performance across all locations
- Manage annual budgets and forecasts
- Identify opportunities to improve efficiency, reduce waste, and increase profitability
- Analyze sales data and customer feedback to guide operational decisions
People & Culture Responsibilities
- Champion and model the company values, behaviors, and culture in all interactions
- Set performance goals and conduct regular reviews for direct reports
- Act as a trusted representative of the company by building relationships within the communities we are located, at industry events, and with key partners
Strategic Planning
- Contribute to long-term business planning and expansion strategy
- Support new location openings or system integrations
- Evaluate operational readiness for sustainable growth
General Manager Requirements and Qualifications
- Bachelor’s degree in business, hospitality or a related discipline preferred; relevant experience would be considered
- 5+ years of progressive leadership experience
- Demonstrated experience overseeing multi-location operations
- Ability of balancing hands-on operational oversight with long-term business strategy
- Proven ability to lead and develop staff and managers
- Excellent communication, organizational, and problem-solving skills
- Robust budgeting skills to effectively manage and control costs
- Ability to travel regularly between locations
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