Back to search
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
Administrative Office Professional
Customer Service | Service Dispatcher | Field Monitor | Payroll Clerk | Assistant Service Operations Manager
McDonald, PA (South Fayette Township) | Full-Time | Benefits + Bonus Eligible
 ABOUT US
Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!
Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!
 THE ROLE
This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.
This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.
 WHAT YOU'LL DO
•  Answer and manage all incoming customer service calls and inquiries
•  Dispatch and schedule plumbing technicians daily using Service Titan
•  Monitor field technicians in real time and track job progress throughout the day
•  Process weekly technician payroll and maintain accurate time and attendance records
•  Prepare invoices, work order closings, and management reports in Service Titan
•  Support the President & COO in daily service operations and coordination
•  Answer and manage all incoming customer service calls and inquiries
•  Dispatch and schedule plumbing technicians daily using Service Titan
•  Monitor field technicians in real time and track job progress throughout the day
•  Process weekly technician payroll and maintain accurate time and attendance records
•  Prepare invoices, work order closings, and management reports in Service Titan
•  Support the President & COO in daily service operations and coordination
 REQUIRED QUALIFICATIONS — MUST HAVE
✔ Minimum 2 years of hands-on Service Titan experience — dispatching, scheduling, and invoicing
✔ Minimum 2 years of experience in a plumbing service company environment
✔ Proven customer service and customer relations skills in a trades or home services setting
✔ Experience with field dispatch coordination and technician scheduling
✔ Payroll or time sheet processing experience
✔ Strong written and verbal communication, organization, and multi-tasking skills
✔ Proficiency with Microsoft Office — Word, Excel, and Outlook
✔ Minimum 2 years of experience in a plumbing service company environment
✔ Proven customer service and customer relations skills in a trades or home services setting
✔ Experience with field dispatch coordination and technician scheduling
✔ Payroll or time sheet processing experience
✔ Strong written and verbal communication, organization, and multi-tasking skills
✔ Proficiency with Microsoft Office — Word, Excel, and Outlook
 COMPENSATION & BENEFITS
•  Competitive base salary — commensurate with Service Titan experience and qualifications
•  Full benefits package including health insurance options
•  Paid time off and company-recognized holidays
•  Performance-based incentive and bonus program
•  Clear growth path to a senior Service Operations Manager role
•  Family-oriented team culture where your work is recognized and valued
•  Competitive base salary — commensurate with Service Titan experience and qualifications
•  Full benefits package including health insurance options
•  Paid time off and company-recognized holidays
•  Performance-based incentive and bonus program
•  Clear growth path to a senior Service Operations Manager role
•  Family-oriented team culture where your work is recognized and valued
 HOW TO APPLY
Submit your resume, a brief cover letter, and two professional references to:
Submit your resume, a brief cover letter, and two professional references to:
Jeffrey L. Davidson, President & COO — Jeffco Enterprises, LLC
jeff.d@jeffcoservices.com
412-221-4153 | 412-722-7459
www.jeffcoservices.com
jeff.d@jeffcoservices.com
412-221-4153 | 412-722-7459
www.jeffcoservices.com
Jeffco Enterprises, LLC is an Equal Opportunity Employer.
"A family-owned service business you can trust."
Learn more about this Employer on their Career Site
