Delivery Driver/Installer, Appliances

Job Title: Appliance Delivery Driver/Installer
Location: Cedar City, UT
Department: Warehouse Operations
Reports To: General Manager
FLSA Status: Non-Exempt

Company Overview
MLD is a leading supplier of high-end appliances, plumbing fixtures, and hardware, offering premium products and exceptional service to both residential and commercial clients. We are proud of our strong reputation in the industry and our commitment to quality, integrity, and customer satisfaction. At MLD, we believe in fostering a supportive and professional environment where employees are valued, empowered, and given opportunities to grow.

Position Summary
The Appliance Delivery Driver/Installer is responsible for the safe, accurate, and timely delivery, installation, setup, and basic testing of appliances at customer locations. This role loads and unloads appliances, transports products safely, completes installation and setup according to company procedures, and ensures customers receive professional and courteous service.

The Appliance Delivery Driver/Installer must be familiar with basic installation procedures for a variety of appliances, follow all safety guidelines, handle products with care, and respond to customer questions or concerns professionally. Strong attention to detail, physical stamina, communication skills, and a customer-focused approach are essential for success in this role.

Key Responsibilities

• Safely load, transport, unload, deliver, and place appliances at customer homes, job sites, showrooms, or other assigned locations.
• Install, set up, and test appliances according to company procedures, manufacturer guidelines, and safety requirements.
• Inspect appliances before loading, during delivery, and at the delivery location for damage, missing parts, or other concerns.
• Verify delivery details, product accuracy, customer information, and installation requirements before and during delivery.
• Use proper lifting techniques, moving equipment, tools, and protective materials to prevent injury or product/property damage.
• Communicate professionally with customers regarding delivery timing, placement, basic operation, installation steps, and follow-up needs.
• Provide excellent customer service and represent MLD professionally while in customer homes or job sites.
• Handle customer questions or concerns professionally and escalate unresolved issues to leadership or the appropriate department.
• Complete required delivery and installation documentation, including signatures, photos, damage notes, service concerns, or follow-up information.
• Coordinate with warehouse, delivery, installation, sales, customer service, and operations teams to support accurate and timely completion of deliveries.
• Maintain delivery vehicles, tools, equipment, and materials in a clean, organized, and safe condition.
• Follow all company policies, safety procedures, driving requirements, product handling standards, and job site expectations.
• Assist with warehouse loading, staging, product movement, or delivery preparation as needed.
• Perform other duties as assigned.Qualifications & Skills
• Previous delivery, appliance delivery, appliance installation, warehouse, logistics, moving, or related experience preferred.
• Basic knowledge of appliance installation procedures preferred.
• Valid driver’s license and acceptable driving record required.
• Ability to safely lift, move, and maneuver large and heavy appliances with assistance and proper equipment.
• Strong customer service and communication skills.
• Strong attention to detail and commitment to accurate delivery, installation, and documentation.
• Ability to follow instructions, manufacturer guidelines, company procedures, and safety standards.
• Strong problem-solving skills with the ability to address delivery or installation concerns professionally.
• Ability to work in a fast-paced environment and adapt to changing routes, schedules, or customer needs.
• Basic mobile device or computer proficiency for delivery documentation, routing, photos, or communication.
• Dependable, professional, safety-focused, and team-oriented.

Work Environment & Physical Demands

• Work performed in warehouse, delivery vehicle, customer home, job site, showroom, and outdoor environments.
• Frequent travel to customer homes, job sites, and other delivery locations.
• Regular standing, walking, bending, kneeling, reaching, pushing, pulling, lifting, carrying, and moving appliances or materials.
• Must be able to lift, move, and maneuver large and heavy appliances with assistance or proper equipment as required.
• Exposure to varying weather conditions, stairs, tight spaces, active job sites, and customer home environments.
• Use of hand trucks, straps, dollies, carts, basic tools, delivery equipment, and installation materials may be required.
• May require early mornings, extended hours, or schedule adjustments based on delivery needs.

Compensation and Benefits
 MLD offers a competitive compensation package and a comprehensive benefits program, including:

• Competitive compensation based on experience.
• Semi-monthly pay schedule.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with employer contribution.
• 401(k) plan with company match.
• Paid Time Off (PTO) and paid holidays.
• Employee discounts on products and services.
• Opportunities for professional development and career growth.

Why Join MLD?

• Be part of a supportive, collaborative team.
• Work in a hands-on role focused on safety, accuracy, and customer service.
• Help deliver and install high-quality appliance products for customers and projects.
• Opportunities to grow with a reputable and established company.

If you’re dependable, safety-focused, and enjoy hands-on delivery and installation work while providing excellent customer service, we’d love to hear from you!