Office Support Coordinator

Office Support Coordinator

PIPAC Health & Life Insurance Brokerage

Cedar Falls, IA

About PIPAC

Professional Insurance Planners and Consultants of Iowa, or PIPAC, headquartered in Cedar Falls, Iowa, is a leading marketing organization of life and health insurance products that assists agents in finding the right product fit for their clients. PIPAC partners with insurance carriers and markets these products through independent agencies throughout the Midwest. PIPAC, an Integrity company, provides independent agents with quality products at competitive prices with “Positively Outrageous Service.” For more information, visit www.pipac.com.

Job Summary

The Office Support Coordinator provides a positive first impression of the company, answering calls and greeting guests in a professional, courteous, and timely manner directing each to the appropriate staff members. This position provides general office support with a variety of clerical activities and related tasks.

Primary Responsibilities:

• Answer all incoming phone calls within 3 rings and route calls to appropriate staff members, being courteous and friendly. Understand the business cycle and staff needs in relationship to routing calls, Teams messaging, and voicemail when appropriate.

• Greet all incoming guests, creating a lasting impression on everyone you encounter.

• Maintain the PIPAC Office Calendar and being mindful of events and appointments that affect the availability of staff members.

• Process daily outgoing mail and agent supply orders.

• Maintain office/kitchen supplies and order as needed.

• Perform administrative agent relations tasks including but not limited to: processing co-op submissions, agent award reporting, agency card correspondence, CE materials preparation, and data entry for various departments.

• Maintain neat and organized office space including the front desk, mail room, conference room, and GAP office.

• Must be capable of regular and predictable attendance to perform job tasks.

• Other clerical projects and duties assigned.

Primary Skills & Requirements:

• High school diploma and 1 year of customer service or receptionist related experience. Additional certifications in office administration or related fields are a plus.

• Excellent verbal and written communication skills.

• Professional and friendly demeanor with strong customer service skills.

• Ability to operate telephone systems, office equipment and handle basic troubleshooting.

• Proficient in using computer systems and office software (MS Office, Outlook, Teams and calendar features).

• Ability to work independently and flexibility to adapt to varying levels of incoming phone traffic based on business cycle.

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.