Position Overview

The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.

Key Responsibilities Front-End Operations

Support daily operations of checkstands, self-checkout, and customer service desk
Monitor front-end flow and adjust staffing to minimize wait times
Ensure registers, SCO units, and service areas are fully operational
Assist with opening and closing procedures as needed

Customer Service Excellence

Deliver outstanding customer service and lead by example
Resolve customer issues quickly and professionally
Support returns, refunds, exchanges, and service inquiries
Promote loyalty programs and store initiatives

Team Support & Leadership

Assist in training, coaching, and guiding front-end associates
Delegate tasks and ensure completion of daily responsibilities
Reinforce company standards, policies, and procedures
Help maintain a positive, team-oriented work environment

Cash Handling & Compliance

Support cash control procedures, audits, and accountability
Assist with till counts, pickups, and safe audits
Ensure compliance with all company policies and safety standards
Help prevent loss through awareness and proper procedures

Store Support Functions

Coordinate with department heads to support store-wide operations
Assist during peak business periods and special events
Maintain cleanliness, organization, and overall store readiness

Qualifications

Previous retail or customer service experience preferred
Leadership or supervisory experience is a plus
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Basic math and computer skills

Physical Requirements

Ability to stand for extended periods
Occasional lifting up to 25–40 lbs
Frequent walking, bending, and reaching

Work Environment

Fast-paced retail setting with constant customer interaction
Flexible schedule including days, evenings, weekends, and holidays

Success Measures

Customer satisfaction and reduced complaint resolution time
Efficient front-end flow and reduced wait times
Cash handling accuracy and compliance
Team engagement and productivity

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

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